Text (formerly LiveChat) vs Typewise

Two customer support tools side by side. Prices are the starting plan a small business would pick, in USD.

Compare	Text (formerly LiveChat)Text	TypewiseTypewise
In one line	Website live chat with AI replies, from $19 a user	AI agent that resolves support emails and chats, priced per resolution
Starting price	From $19/person	From $83.25/mo
Six-person team	$114/mo	$83.25/mo
Plans	Per user, billed yearly: Essential $19 ($25 monthly, 10 AI resolutions/mo); Growth $79 ($99, 200 AI resolutions); Enterprise by quote; extra AI resolutions $49.50 per 50; 14-day trial, no card	Starter $99/mo or $999/yr (about $83.25/mo); Growth $599/mo or $5,999/yr; Business $2,000/mo billed yearly; every plan adds a per-resolution fee: $2 a resolution pay as you go, down to $1 with volume packages; a partial resolution counts half, unresolved requests are free. Additional users $89/mo. 14-day free trial with 100 resolution credits and $10 of AI Operator credits, no card
Pricing model	Free trial	Free trial
Free trial	14 days	14 days
Users	Per user	Additional users $89/mo
Integrations	Shopify, WordPress, HubSpot, Salesforce, Zendesk	Zendesk, Freshdesk, Salesforce, Shopify, Stripe, Slack
Team size	2–10 people · 11–50 people	2–10 people · 11–50 people · 51–200 people
Available in	US · UK · CA · AU	US · UK · CA · AU
Phone support	None listed	None listed
Live chat	Plans not stated	None listed
Support hours	Live chat: 24/7/365 support on all plans (channel not named)	Not published
Incidents posted	4 incidents posted on Text's status page, which covers all Text products and regions, in the 90 days to Oct 27, 2026; 1 marked major or critical by Text. Status page	We found no public status page for Typewise.
Capterra score	4.6 / 5 from 1,729 reviews	Not listed
Trustpilot score	2.1 / 5 from 10 reviews (few reviews)	Not listed
Fit: Retail shop	55	45
Fit: Restaurant or café	35	20
Fit: Service business	70	55
Fit: Agency or studio	68	45
Fit: Trades or contractor	40	25
Fit: Online store	85	72
Why people pick it	Polished chat widget AI answers built in	Pays only for resolved requests Works on top of your help desk
Where it falls short	AI resolutions capped Pricey per user on Growth	Per-resolution fees add up at volume Not a help desk on its own
	Visit Text (formerly LiveChat) ↗	Visit Typewise ↗

Six-person prices are what a team of six would pay on the published plans; "Not listed" means those plans don't cover six. How we calculate prices

Typewise: partner link. We may earn a commission; it never affects rankings.