Typewise vs Textline

Two customer support tools side by side. Prices are the starting plan a small business would pick, in USD.

Compare	TypewiseTypewise	TextlineTextline
In one line	AI agent that resolves support emails and chats, priced per resolution	Shared inbox for business texting, priced by quote
Starting price	From $83.25/mo	Price by quote
Six-person team	$83.25/mo	Price by quote
Plans	Starter $99/mo or $999/yr (about $83.25/mo); Growth $599/mo or $5,999/yr; Business $2,000/mo billed yearly; every plan adds a per-resolution fee: $2 a resolution pay as you go, down to $1 with volume packages; a partial resolution counts half, unresolved requests are free. Additional users $89/mo. 14-day free trial with 100 resolution credits and $10 of AI Operator credits, no card	No prices published; quoted by plan, agents and message credits. Essentials: 3 agents, at least 600 message credits/mo. Pro: 5 agents, at least 2,000 credits, Salesforce integration, priority support, customer success manager. Enterprise: custom. Add-on credits 3¢ each, bought ahead once per billing cycle; backup credits 4¢ each, auto-bought in blocks of at least 250; an MMS uses 3 credits. Local 10DLC numbers add a $15/mo campaign fee; toll-free numbers have none. Monthly or annual billing. Free account to start, no card
Pricing model	Free trial	Paid
Free trial	14 days	—
Users	Additional users $89/mo	3 agents on Essentials; 5 on Pro
Integrations	Zendesk, Freshdesk, Salesforce, Shopify, Stripe, Slack	Zendesk, Salesforce, HubSpot, Help Scout, Freshdesk, Gorgias, Aircall, Slack, Zapier
Team size	2–10 people · 11–50 people · 51–200 people	2–10 people · 11–50 people · 51–200 people
Available in	US · UK · CA · AU	US · CA
Phone support	None listed	Plans not stated
Live chat	None listed	None listed
Support hours	Not published	Not published
Incidents posted	We found no public status page for Typewise.	2 incidents posted on Textline's status page in the 90 days to Oct 27, 2026; 0 marked major or critical by Textline. Status page
Fit: Retail shop	45	55
Fit: Restaurant or café	20	40
Fit: Service business	55	80
Fit: Agency or studio	45	50
Fit: Trades or contractor	25	75
Fit: Online store	72	65
Why people pick it	Pays only for resolved requests Works on top of your help desk	Several agents texting customers from one number HIPAA-compatible on every plan
Where it falls short	Per-resolution fees add up at volume Not a help desk on its own	No published prices Message credits and number fees on top
	Visit Typewise ↗	Visit Textline ↗

Six-person prices are what a team of six would pay on the published plans; "Not listed" means those plans don't cover six. How we calculate prices

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