Zendesk vs Typewise

Two customer support tools side by side. Prices are the starting plan a small business would pick, in USD.

Compare	ZendeskZendesk	TypewiseTypewise
In one line	Full ticketing across email, chat, phone, and social	AI agent that resolves support emails and chats, priced per resolution
Starting price	From $19/person	From $83.25/mo
Six-person team	$114/mo	$83.25/mo
Plans	Support Team $19/agent/mo; Suite Team $55/agent/mo; Suite Professional $115/agent/mo, billed annually (monthly $25/$69/$149)	Starter $99/mo or $999/yr (about $83.25/mo); Growth $599/mo or $5,999/yr; Business $2,000/mo billed yearly; every plan adds a per-resolution fee: $2 a resolution pay as you go, down to $1 with volume packages; a partial resolution counts half, unresolved requests are free. Additional users $89/mo. 14-day free trial with 100 resolution credits and $10 of AI Operator credits, no card
Pricing model	Free trial	Free trial
Free trial	14 days	14 days
Users	Per agent	Additional users $89/mo
Integrations	1,500+ apps	Zendesk, Freshdesk, Salesforce, Shopify, Stripe, Slack
Team size	11–50 people · 51–200 people	2–10 people · 11–50 people · 51–200 people
Available in	US · UK · CA · AU	US · UK · CA · AU
Phone support	Plans not stated (US)	None listed
Live chat	Plans not stated	None listed
Support hours	Phone: 8am-6pm Eastern Time, Monday through Friday (excluding holidays)	Not published
Incidents posted	Zendesk has a public status page. Status page	We found no public status page for Typewise.
Capterra score	4.4 / 5 from 4,094 reviews	Not listed
Trustpilot score	1.8 / 5 from 742 reviews	Not listed
Fit: Retail shop	50	45
Fit: Restaurant or café	30	20
Fit: Service business	65	55
Fit: Agency or studio	60	45
Fit: Trades or contractor	40	25
Fit: Online store	85	72
Why people pick it	Handles any channel Deep reporting	Pays only for resolved requests Works on top of your help desk
Where it falls short	Complex setup Per-agent cost	Per-resolution fees add up at volume Not a help desk on its own
	Visit Zendesk ↗	Visit Typewise ↗

Six-person prices are what a team of six would pay on the published plans; "Not listed" means those plans don't cover six. How we calculate prices

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