Tidio vs Typewise

Two customer support tools side by side. Prices are the starting plan a small business would pick, in USD.

Compare	TidioTidio	TypewiseTypewise
In one line	Live chat and chatbot widget with a free tier	AI agent that resolves support emails and chats, priced per resolution
Starting price	Free	From $83.25/mo
Six-person team	$0/mo	$83.25/mo
Plans	Free (50 conversations/mo); Starter $24.17/mo; Growth from $49.17/mo, billed annually (monthly $29/$59); Plus from $300/mo	Starter $99/mo or $999/yr (about $83.25/mo); Growth $599/mo or $5,999/yr; Business $2,000/mo billed yearly; every plan adds a per-resolution fee: $2 a resolution pay as you go, down to $1 with volume packages; a partial resolution counts half, unresolved requests are free. Additional users $89/mo. 14-day free trial with 100 resolution credits and $10 of AI Operator credits, no card
Pricing model	Free tier	Free trial
Free trial	7 days	14 days
Users	Unlimited	Additional users $89/mo
Integrations	Shopify, WordPress, Wix, HubSpot, Mailchimp	Zendesk, Freshdesk, Salesforce, Shopify, Stripe, Slack
Team size	Just me · 2–10 people	2–10 people · 11–50 people · 51–200 people
Available in	US · UK · CA · AU	US · UK · CA · AU
Phone support	None listed	None listed
Live chat	Plans not stated	None listed
Support hours	Not published	Not published
Incidents posted	0 incidents posted on Tidio's status page in the 90 days to Oct 27, 2026. Status page	We found no public status page for Typewise.
Capterra score	4.7 / 5 from 590 reviews	Not listed
Trustpilot score	3.5 / 5 from 225 reviews	Not listed
Fit: Retail shop	65	45
Fit: Restaurant or café	60	20
Fit: Service business	75	55
Fit: Agency or studio	55	45
Fit: Trades or contractor	55	25
Fit: Online store	85	72
Why people pick it	Fast to install Bots answer the easy stuff	Pays only for resolved requests Works on top of your help desk
Where it falls short	Conversation caps AI add-on costs extra	Per-resolution fees add up at volume Not a help desk on its own
	Visit Tidio ↗	Visit Typewise ↗

Six-person prices are what a team of six would pay on the published plans; "Not listed" means those plans don't cover six. How we calculate prices

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