Gorgias vs Typewise

Two customer support tools side by side. Prices are the starting plan a small business would pick, in USD.

Compare	GorgiasGorgias	TypewiseTypewise
In one line	Helpdesk built around Shopify orders	AI agent that resolves support emails and chats, priced per resolution
Starting price	From $10/mo	From $83.25/mo
Six-person team	$50/mo	$83.25/mo
Plans	Starter $10/mo (50 tickets, 3 user seats, monthly only); Basic $50/mo (300 tickets, 500 user seats); Pro $300/mo (2,000 tickets, 500 seats); Advanced $750/mo (5,000 tickets, 500 seats), billed annually (monthly $60/$360/$900); extra tickets $0.36-0.40	Starter $99/mo or $999/yr (about $83.25/mo); Growth $599/mo or $5,999/yr; Business $2,000/mo billed yearly; every plan adds a per-resolution fee: $2 a resolution pay as you go, down to $1 with volume packages; a partial resolution counts half, unresolved requests are free. Additional users $89/mo. 14-day free trial with 100 resolution credits and $10 of AI Operator credits, no card
Pricing model	Paid	Free trial
Free trial	7 days	14 days
Users	3 on Starter; 500 from Basic	Additional users $89/mo
Integrations	Shopify, BigCommerce, Klaviyo, Yotpo	Zendesk, Freshdesk, Salesforce, Shopify, Stripe, Slack
Team size	Just me · 2–10 people · 11–50 people	2–10 people · 11–50 people · 51–200 people
Available in	US · UK · CA · AU	US · UK · CA · AU
Phone support	None listed	None listed
Live chat	None listed	None listed
Support hours	Not published	Not published
Incidents posted	16 incidents posted on Gorgias's status page, which covers all Gorgias products and regions, in the 90 days to Oct 27, 2026; 11 marked major or critical by Gorgias. Status page	We found no public status page for Typewise.
Capterra score	4.6 / 5 from 135 reviews	Not listed
Trustpilot score	2.0 / 5 from 153 reviews	Not listed
Fit: Retail shop	50	45
Fit: Restaurant or café	10	20
Fit: Service business	20	55
Fit: Agency or studio	15	45
Fit: Trades or contractor	10	25
Fit: Online store	95	72
Why people pick it	Order data in the ticket Automations for common asks	Pays only for resolved requests Works on top of your help desk
Where it falls short	Ticket caps Only useful with a store	Per-resolution fees add up at volume Not a help desk on its own
	Visit Gorgias ↗	Visit Typewise ↗

Six-person prices are what a team of six would pay on the published plans; "Not listed" means those plans don't cover six. How we calculate prices

Gorgias and Typewise: partner links. We may earn a commission; it never affects rankings.