Freshdesk vs Typewise

Two customer support tools side by side. Prices are the starting plan a small business would pick, in USD.

Compare	FreshdeskFreshworks	TypewiseTypewise
In one line	Ticketing, a help center, and automations for small support teams	AI agent that resolves support emails and chats, priced per resolution
Starting price	From $19/person	From $83.25/mo
Six-person team	$114/mo	$83.25/mo
Plans	Growth $19/agent/mo; Pro $55/agent/mo; Enterprise $89/agent/mo, billed annually	Starter $99/mo or $999/yr (about $83.25/mo); Growth $599/mo or $5,999/yr; Business $2,000/mo billed yearly; every plan adds a per-resolution fee: $2 a resolution pay as you go, down to $1 with volume packages; a partial resolution counts half, unresolved requests are free. Additional users $89/mo. 14-day free trial with 100 resolution credits and $10 of AI Operator credits, no card
Pricing model	Free trial	Free trial
Free trial	14 days	14 days
Users	Per agent	Additional users $89/mo
Integrations	Shopify, Slack, Jira, WhatsApp, 1,000+ marketplace apps	Zendesk, Freshdesk, Salesforce, Shopify, Stripe, Slack
Team size	2–10 people · 11–50 people · 51–200 people	2–10 people · 11–50 people · 51–200 people
Available in	US · UK · CA · AU	US · UK · CA · AU
Phone support	Plans not stated	None listed
Live chat	Every paid plan	None listed
Support hours	Live chat: 24/7 for urgent inquiries; real-time chat 24/5	Not published
Incidents posted	Freshworks has a public status page. Status page	We found no public status page for Typewise.
Capterra score	4.5 / 5 from 3,491 reviews	Not listed
Fit: Retail shop	60	45
Fit: Restaurant or café	35	20
Fit: Service business	80	55
Fit: Agency or studio	70	45
Fit: Trades or contractor	55	25
Fit: Online store	85	72
Why people pick it	14-day trial of the top plan Tickets, help center, and automations in one tool	Pays only for resolved requests Works on top of your help desk
Where it falls short	Interface feels busy Chat and phone are separate products	Per-resolution fees add up at volume Not a help desk on its own
	Visit Freshdesk ↗	Visit Typewise ↗

Six-person prices are what a team of six would pay on the published plans; "Not listed" means those plans don't cover six. How we calculate prices

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