Freshdesk vs Freshservice

Two customer support tools side by side. Prices are the starting plan a small business would pick, in USD.

Compare	FreshdeskFreshworks	FreshserviceFreshworks
In one line	Ticketing, a help center, and automations for small support teams	IT help desk for your own staff's requests, not your customers
Starting price	From $19/person	From $19/person
Six-person team	$114/mo	$114/mo
Plans	Growth $19/agent/mo; Pro $55/agent/mo; Enterprise $89/agent/mo, billed annually	Starter $19/agent/mo; Growth $49/agent/mo; Pro $99/agent/mo, billed annually ($29, $59 and $119 month to month); Enterprise by quote; Freddy AI Copilot $29/agent/mo extra
Pricing model	Free trial	Free trial
Free trial	14 days	14 days
Users	Per agent	Per agent
Integrations	Shopify, Slack, Jira, WhatsApp, 1,000+ marketplace apps	Microsoft Teams, Slack, Workday, Freshworks Marketplace apps
Team size	2–10 people · 11–50 people · 51–200 people	11–50 people · 51–200 people
Available in	US · UK · CA · AU	US · UK · CA · AU
Phone support	Plans not stated	Plans not stated
Live chat	Every paid plan	None listed
Support hours	Live chat: 24/7 for urgent inquiries; real-time chat 24/5	Not published
Incidents posted	Freshworks has a public status page. Status page	Freshworks has a public status page. Status page
Capterra score	4.5 / 5 from 3,491 reviews	Not listed
Fit: Retail shop	60	15
Fit: Restaurant or café	35	10
Fit: Service business	80	35
Fit: Agency or studio	70	40
Fit: Trades or contractor	55	15
Fit: Online store	85	25
Why people pick it	14-day trial of the top plan Tickets, help center, and automations in one tool	Gives staff one place to ask for IT help instead of messaging whoever knows computers 14-day free trial
Where it falls short	Interface feels busy Chat and phone are separate products	Not for customer support SLAs and the service catalog start on Growth at $49 per agent
	Visit Freshdesk ↗	Visit Freshservice ↗

Six-person prices are what a team of six would pay on the published plans; "Not listed" means those plans don't cover six. How we calculate prices

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