Freshdesk vs Text (formerly LiveChat)

Two customer support tools side by side. Prices are the starting plan a small business would pick, in USD.

Short version

  • Freshdesk fits service business, trades or contractor.
  • Text (formerly LiveChat): Polished chat widget.
CompareFreshdeskFreshworksText (formerly LiveChat)Text
In one lineTicketing, a help center, and automations for small support teamsWebsite live chat with AI replies, from $19 a user
Starting priceFrom $19/personFrom $19/person
Six-person team$114/mo$114/mo
PlansGrowth $19/agent/mo; Pro $55/agent/mo; Enterprise $89/agent/mo, billed annuallyPer user, billed yearly: Essential $19 ($25 monthly, 10 AI resolutions/mo); Growth $79 ($99, 200 AI resolutions); Enterprise by quote; extra AI resolutions $49.50 per 50; 14-day trial, no card
Pricing modelFree trialFree trial
Free trial14 days14 days
UsersPer agentPer user
IntegrationsShopify, Slack, Jira, WhatsApp, 1,000+ marketplace appsShopify, WordPress, HubSpot, Salesforce, Zendesk
Team size2–10 people · 11–50 people · 51–200 people2–10 people · 11–50 people
Available inUS · UK · CA · AUUS · UK · CA · AU
Phone supportPlans not statedNone listed
Live chatEvery paid planPlans not stated
Support hoursLive chat: 24/7 for urgent inquiries; real-time chat 24/5Live chat: 24/7/365 support on all plans (channel not named)
Incidents postedFreshworks has a public status page. Status page4 incidents posted on Text's status page, which covers all Text products and regions, in the 90 days to Oct 27, 2026; 1 marked major or critical by Text. Status page
Capterra score4.5 / 5 from 3,491 reviews4.6 / 5 from 1,729 reviews
Trustpilot scoreNot listed2.1 / 5 from 10 reviews (few reviews)
Fit: Retail shop6055
Fit: Restaurant or café3535
Fit: Service business8070
Fit: Agency or studio7068
Fit: Trades or contractor5540
Fit: Online store8585
Why people pick it
  • 14-day trial of the top plan
  • Tickets, help center, and automations in one tool
  • Polished chat widget
  • AI answers built in
Where it falls short
  • Interface feels busy
  • Chat and phone are separate products
  • AI resolutions capped
  • Pricey per user on Growth
Visit Freshdesk Visit Text (formerly LiveChat)

Six-person prices are what a team of six would pay on the published plans; "Not listed" means those plans don't cover six. How we calculate prices

Freshdesk: partner link. We may earn a commission; it never affects rankings.

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