Freshdesk vs Textline

Two customer support tools side by side. Prices are the starting plan a small business would pick, in USD.

Compare	FreshdeskFreshworks	TextlineTextline
In one line	Ticketing, a help center, and automations for small support teams	Shared inbox for business texting, priced by quote
Starting price	From $19/person	Price by quote
Six-person team	$114/mo	Price by quote
Plans	Growth $19/agent/mo; Pro $55/agent/mo; Enterprise $89/agent/mo, billed annually	No prices published; quoted by plan, agents and message credits. Essentials: 3 agents, at least 600 message credits/mo. Pro: 5 agents, at least 2,000 credits, Salesforce integration, priority support, customer success manager. Enterprise: custom. Add-on credits 3¢ each, bought ahead once per billing cycle; backup credits 4¢ each, auto-bought in blocks of at least 250; an MMS uses 3 credits. Local 10DLC numbers add a $15/mo campaign fee; toll-free numbers have none. Monthly or annual billing. Free account to start, no card
Pricing model	Free trial	Paid
Free trial	14 days	—
Users	Per agent	3 agents on Essentials; 5 on Pro
Integrations	Shopify, Slack, Jira, WhatsApp, 1,000+ marketplace apps	Zendesk, Salesforce, HubSpot, Help Scout, Freshdesk, Gorgias, Aircall, Slack, Zapier
Team size	2–10 people · 11–50 people · 51–200 people	2–10 people · 11–50 people · 51–200 people
Available in	US · UK · CA · AU	US · CA
Phone support	Plans not stated	Plans not stated
Live chat	Every paid plan	None listed
Support hours	Live chat: 24/7 for urgent inquiries; real-time chat 24/5	Not published
Incidents posted	Freshworks has a public status page. Status page	2 incidents posted on Textline's status page in the 90 days to Oct 27, 2026; 0 marked major or critical by Textline. Status page
Capterra score	4.5 / 5 from 3,491 reviews	Not listed
Fit: Retail shop	60	55
Fit: Restaurant or café	35	40
Fit: Service business	80	80
Fit: Agency or studio	70	50
Fit: Trades or contractor	55	75
Fit: Online store	85	65
Why people pick it	14-day trial of the top plan Tickets, help center, and automations in one tool	Several agents texting customers from one number HIPAA-compatible on every plan
Where it falls short	Interface feels busy Chat and phone are separate products	No published prices Message credits and number fees on top
	Visit Freshdesk ↗	Visit Textline ↗

Six-person prices are what a team of six would pay on the published plans; "Not listed" means those plans don't cover six. How we calculate prices

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