Freshdesk vs Front

Two customer support tools side by side. Prices are the starting plan a small business would pick, in USD.

Compare	FreshdeskFreshworks	FrontFront
In one line	Ticketing, a help center, and automations for small support teams	Shared team inbox for email and chat, from $25 a seat
Starting price	From $19/person	From $25/person
Six-person team	$114/mo	$150/mo
Plans	Growth $19/agent/mo; Pro $55/agent/mo; Enterprise $89/agent/mo, billed annually	Per seat, billed yearly: Starter $25 ($35 monthly, up to 10 seats); Professional $65 ($85, up to 50 seats, omnichannel); Enterprise $105 (yearly only); Copilot add-on $20/seat; 14-day trial
Pricing model	Free trial	Free trial
Free trial	14 days	14 days
Users	Per agent	Up to 10 on Starter
Integrations	Shopify, Slack, Jira, WhatsApp, 1,000+ marketplace apps	Gmail, Outlook, Salesforce, HubSpot, Slack, Shopify
Team size	2–10 people · 11–50 people · 51–200 people	2–10 people · 11–50 people
Available in	US · UK · CA · AU	US · UK · CA · AU
Phone support	Plans not stated	Not looked up yet
Live chat	Every paid plan	Plans not stated
Support hours	Live chat: 24/7 for urgent inquiries; real-time chat 24/5	Not published
Incidents posted	Freshworks has a public status page. Status page	7 incidents posted on Front's status page, which covers all Front products and regions, in the 90 days to Oct 27, 2026; 1 marked major or critical by Front. Status page
Capterra score	4.5 / 5 from 3,491 reviews	4.5 / 5 from 293 reviews
Trustpilot score	Not listed	1.8 / 5 from 297 reviews
Fit: Retail shop	60	40
Fit: Restaurant or café	35	25
Fit: Service business	80	78
Fit: Agency or studio	70	88
Fit: Trades or contractor	55	45
Fit: Online store	85	75
Why people pick it	14-day trial of the top plan Tickets, help center, and automations in one tool	Email-first team inbox Strong collaboration
Where it falls short	Interface feels busy Chat and phone are separate products	Priced per seat Starter limits channels
	Visit Freshdesk ↗	Visit Front ↗

Six-person prices are what a team of six would pay on the published plans; "Not listed" means those plans don't cover six. How we calculate prices

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