Freshdesk vs Zoho Desk

Two customer support tools side by side. Prices are the starting plan a small business would pick, in USD.

Short version

Zoho Desk costs less for a six-person team.
Zoho Desk fits restaurant or café.
Freshdesk: 14-day trial of the top plan.

Compare	FreshdeskFreshworks	Zoho DeskZoho
In one line	Ticketing, a help center, and automations for small support teams	Help desk with a free plan and $7 agents
Starting price	From $19/person	From $7/person
Six-person team	$114/mo	$42/mo
Plans	Growth $19/agent/mo; Pro $55/agent/mo; Enterprise $89/agent/mo, billed annually	Free for 3 agents; per agent, billed yearly: Express $7 (up to 5 agents); Standard $14; Professional $23 (phone); Enterprise $40 (live chat). Monthly $9/$20/$35/$50
Pricing model	Free trial	Free tier
Free trial	14 days	15 days
Users	Per agent	3 on free; up to 5 on Express
Integrations	Shopify, Slack, Jira, WhatsApp, 1,000+ marketplace apps	Zoho CRM, Google Workspace, Slack, Salesforce, Jira, Microsoft Teams, Zapier (Standard and up)
Team size	2–10 people · 11–50 people · 51–200 people	2–10 people · 11–50 people
Available in	US · UK · CA · AU	US · UK · CA · AU
Phone support	Plans not stated	Every paid plan
Live chat	Every paid plan	Professional and up
Support hours	Live chat: 24/7 for urgent inquiries; real-time chat 24/5	Email: 24/7 (every paid plan) · Phone: 8 hours x 5 days (Classic); 24 hours x 5 days (Premium support plan); 24 hours x 7 days (Enterprise support plan) · Live chat: standard business hours (Classic); 24 hours on weekdays (Premium support plan)
Incidents posted	Freshworks has a public status page. Status page	Zoho has a public status page. Status page
Capterra score	4.5 / 5 from 3,491 reviews	4.5 / 5 from 2,216 reviews
Fit: Retail shop	60	65
Fit: Restaurant or café	35	45
Fit: Service business	80	80
Fit: Agency or studio	70	78
Fit: Trades or contractor	55	55
Fit: Online store	85	82
Why people pick it	14-day trial of the top plan Tickets, help center, and automations in one tool	Free plan for 3 agents Express at $7 per agent billed yearly
Where it falls short	Interface feels busy Chat and phone are separate products	Most integrations start on Standard Live chat only on Enterprise
	Visit Freshdesk	Visit Zoho Desk

Six-person prices are what a team of six would pay on the published plans; "Not listed" means those plans don't cover six. How we calculate prices

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Freshdesk vs Zoho Desk

Short version

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