Freshdesk vs LiveAgent

Two customer support tools side by side. Prices are the starting plan a small business would pick, in USD.

Compare	FreshdeskFreshworks	LiveAgentQuality Unit
In one line	Ticketing, a help center, and automations for small support teams	Help desk with email, chat, and calls from $15 an agent
Starting price	From $19/person	From $15/person
Six-person team	$114/mo	$90/mo
Plans	Growth $19/agent/mo; Pro $55/agent/mo; Enterprise $89/agent/mo, billed annually	Per agent, billed yearly: Small business $15 ($19 monthly); Medium $29 ($35, adds calls and IVR); Large $49 ($59, adds social and WhatsApp); Enterprise $69 ($85); 30-day trial, no card
Pricing model	Free trial	Free trial
Free trial	14 days	30 days
Users	Per agent	Per agent
Integrations	Shopify, Slack, Jira, WhatsApp, 1,000+ marketplace apps	Shopify, WooCommerce, Slack, Zapier, Mailchimp
Team size	2–10 people · 11–50 people · 51–200 people	2–10 people · 11–50 people
Available in	US · UK · CA · AU	US · UK · CA · AU
Phone support	Plans not stated	None listed
Live chat	Every paid plan	Plans not stated
Support hours	Live chat: 24/7 for urgent inquiries; real-time chat 24/5	Not published
Incidents posted	Freshworks has a public status page. Status page	Quality Unit has a public status page. Status page
Capterra score	4.5 / 5 from 3,491 reviews	4.7 / 5 from 1,789 reviews
Trustpilot score	Not listed	4.6 / 5 from 620 reviews
Fit: Retail shop	60	55
Fit: Restaurant or café	35	40
Fit: Service business	80	72
Fit: Agency or studio	70	70
Fit: Trades or contractor	55	45
Fit: Online store	85	80
Why people pick it	14-day trial of the top plan Tickets, help center, and automations in one tool	Low price per agent Calls on mid-tier plans
Where it falls short	Interface feels busy Chat and phone are separate products	Dated interface Social channels cost extra on some plans
	Visit Freshdesk ↗	Visit LiveAgent ↗

Six-person prices are what a team of six would pay on the published plans; "Not listed" means those plans don't cover six. How we calculate prices

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