Freshmarketer vs Constant Contact

Two email marketing tools side by side. Prices are the starting plan a small business would pick, in USD.

Compare	FreshmarketerFreshworks	Constant ContactConstant Contact
In one line	Email and WhatsApp journeys tied to the Freshworks CRM	Email, social posts, and events with live phone support
Starting price	Free	From $10.20/mo
At 2,500 contacts	Not listed	Not on record
Plans	Free (100 marketing contacts, 500 sends/mo); Enterprise $15/mo for 500 contacts, billed annually; more contacts as an add-on from $100/mo per 5,000	Starting prices, rising with contacts, billed yearly (15% off): Lite $10.20/mo; Standard $29.75/mo; Premium $68/mo (500 SMS); month to month $12, $35 and $80
Pricing model	Free tier	Free trial
Free trial	21 days	—
Users	Unlimited	Not listed
Both connect to	Shopify
Also connects to	WooCommerce	HubSpot CRM, BigCommerce, Volusion, Shift4Shop
Team size	2–10 people · 11–50 people	Just me · 2–10 people · 11–50 people
Available in	US · UK · CA · AU	US · UK · CA · AU
Phone support	Plans not stated	Plans not stated (US, CA)
Live chat	None listed	Plans not stated
Support hours	Not published	Phone: Monday to Friday: 8am - 8pm ET; Saturday: 10am - 6pm ET, Saturday: 10am - 6pm ET, 3pm - 10pm UK · Live chat: Monday to Friday: 3am - 8pm ET · Video call: Monday to Friday: 10am - 4pm ET
Incidents posted	Freshworks has a public status page. Status page	4 incidents posted on Constant Contact's status page, which covers all Constant Contact products and regions, in the 90 days to Oct 27, 2026; 1 marked major or critical by Constant Contact. Status page
Capterra score	4.4 / 5 from 25 reviews	4.3 / 5 from 2,953 reviews
Trustpilot score	Not listed	4.0 / 5 from 2,116 reviews
Fit: Retail shop	50	80
Fit: Restaurant or café	40	78
Fit: Service business	65	82
Fit: Agency or studio	65	65
Fit: Trades or contractor	40	65
Fit: Online store	72	65
Why people pick it	Journeys across email, SMS, WhatsApp Shared contacts with the CRM	Live phone and chat support on every plan Social posts and event tools included
Where it falls short	Weak outside the Freshworks suite Price jumps quickly by contacts	No free plan Price rises with your contact count
	Visit Freshmarketer ↗	Visit Constant Contact ↗

List-size prices are the vendor's published price for 2,500 contacts. How we calculate prices

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