Zoho Desk vs Front

Two customer support tools side by side. Prices are the starting plan a small business would pick, in USD.

Compare	Zoho DeskZoho	FrontFront
In one line	Help desk with a free plan and $7 agents	Shared team inbox for email and chat, from $25 a seat
Starting price	From $7/person	From $25/person
Six-person team	$42/mo	$150/mo
Plans	Free for 3 agents; per agent, billed yearly: Express $7 (up to 5 agents); Standard $14; Professional $23 (phone); Enterprise $40 (live chat). Monthly $9/$20/$35/$50	Per seat, billed yearly: Starter $25 ($35 monthly, up to 10 seats); Professional $65 ($85, up to 50 seats, omnichannel); Enterprise $105 (yearly only); Copilot add-on $20/seat; 14-day trial
Pricing model	Free tier	Free trial
Free trial	15 days	14 days
Users	3 on free; up to 5 on Express	Up to 10 on Starter
Integrations	Zoho CRM, Google Workspace, Slack, Salesforce, Jira, Microsoft Teams, Zapier (Standard and up)	Gmail, Outlook, Salesforce, HubSpot, Slack, Shopify
Team size	2–10 people · 11–50 people	2–10 people · 11–50 people
Available in	US · UK · CA · AU	US · UK · CA · AU
Phone support	Every paid plan	Not looked up yet
Live chat	Professional and up	Plans not stated
Support hours	Email: 24/7 (every paid plan) · Phone: 8 hours x 5 days (Classic); 24 hours x 5 days (Premium support plan); 24 hours x 7 days (Enterprise support plan) · Live chat: standard business hours (Classic); 24 hours on weekdays (Premium support plan)	Not published
Incidents posted	Zoho has a public status page. Status page	7 incidents posted on Front's status page, which covers all Front products and regions, in the 90 days to Oct 27, 2026; 1 marked major or critical by Front. Status page
Capterra score	4.5 / 5 from 2,216 reviews	4.5 / 5 from 293 reviews
Trustpilot score	Not listed	1.8 / 5 from 297 reviews
Fit: Retail shop	65	40
Fit: Restaurant or café	45	25
Fit: Service business	80	78
Fit: Agency or studio	78	88
Fit: Trades or contractor	55	45
Fit: Online store	82	75
Why people pick it	Free plan for 3 agents Express at $7 per agent billed yearly	Email-first team inbox Strong collaboration
Where it falls short	Most integrations start on Standard Live chat only on Enterprise	Priced per seat Starter limits channels
	Visit Zoho Desk ↗	Visit Front ↗

Six-person prices are what a team of six would pay on the published plans; "Not listed" means those plans don't cover six. How we calculate prices