Freshservice vs Front

Two customer support tools side by side. Prices are the starting plan a small business would pick, in USD.

Short version

Freshservice costs less for a six-person team.
Front fits retail shop, restaurant or café, service business, agency or studio, trades or contractor, online store.

Compare	FreshserviceFreshworks	FrontFront
In one line	IT help desk for your own staff's requests, not your customers	Shared team inbox for email and chat, from $25 a seat
Starting price	From $19/person	From $25/person
Six-person team	$114/mo	$150/mo
Plans	Starter $19/agent/mo; Growth $49/agent/mo; Pro $99/agent/mo, billed annually ($29, $59 and $119 month to month); Enterprise by quote; Freddy AI Copilot $29/agent/mo extra	Per seat, billed yearly: Starter $25 ($35 monthly, up to 10 seats); Professional $65 ($85, up to 50 seats, omnichannel); Enterprise $105 (yearly only); Copilot add-on $20/seat; 14-day trial
Pricing model	Free trial	Free trial
Free trial	14 days	14 days
Users	Per agent	Up to 10 on Starter
Integrations	Microsoft Teams, Slack, Workday, Freshworks Marketplace apps	Gmail, Outlook, Salesforce, HubSpot, Slack, Shopify
Team size	11–50 people · 51–200 people	2–10 people · 11–50 people
Available in	US · UK · CA · AU	US · UK · CA · AU
Phone support	Plans not stated	Not looked up yet
Live chat	None listed	Plans not stated
Support hours	Not published	Not published
Incidents posted	Freshworks has a public status page. Status page	7 incidents posted on Front's status page, which covers all Front products and regions, in the 90 days to Oct 27, 2026; 1 marked major or critical by Front. Status page
Capterra score	Not listed	4.5 / 5 from 293 reviews
Trustpilot score	Not listed	1.8 / 5 from 297 reviews
Fit: Retail shop	15	40
Fit: Restaurant or café	10	25
Fit: Service business	35	78
Fit: Agency or studio	40	88
Fit: Trades or contractor	15	45
Fit: Online store	25	75
Why people pick it	Gives staff one place to ask for IT help instead of messaging whoever knows computers 14-day free trial	Email-first team inbox Strong collaboration
Where it falls short	Not for customer support SLAs and the service catalog start on Growth at $49 per agent	Priced per seat Starter limits channels
	Visit Freshservice	Visit Front

Six-person prices are what a team of six would pay on the published plans; "Not listed" means those plans don't cover six. How we calculate prices

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Freshservice vs Front

Short version

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