Front vs Text (formerly LiveChat)
Two customer support tools side by side. Prices are the starting plan a small business would pick, in USD.
Short version
Text (formerly LiveChat) costs less for a six-person team.- Text (formerly LiveChat) fits retail shop, restaurant or café, online store.
Front fits agency or studio.
| Compare | FrontFront | Text (formerly LiveChat)Text |
|---|---|---|
| In one line | Shared team inbox for email and chat, from $25 a seat | Website live chat with AI replies, from $19 a user |
| Starting price | From $25/person | From $19/person |
| Six-person team | $150/mo | $114/mo |
| Plans | Per seat, billed yearly: Starter $25 ($35 monthly, up to 10 seats); Professional $65 ($85, up to 50 seats, omnichannel); Enterprise $105 (yearly only); Copilot add-on $20/seat; 14-day trial | Per user, billed yearly: Essential $19 ($25 monthly, 10 AI resolutions/mo); Growth $79 ($99, 200 AI resolutions); Enterprise by quote; extra AI resolutions $49.50 per 50; 14-day trial, no card |
| Pricing model | Free trial | Free trial |
| Free trial | 14 days | 14 days |
| Users | Up to 10 on Starter | Per user |
| Integrations | Gmail, Outlook, Salesforce, HubSpot, Slack, Shopify | Shopify, WordPress, HubSpot, Salesforce, Zendesk |
| Team size | 2–10 people · 11–50 people | 2–10 people · 11–50 people |
| Available in | US · UK · CA · AU | US · UK · CA · AU |
| Phone support | Not looked up yet | None listed |
| Live chat | Plans not stated | Plans not stated |
| Support hours | Not published | Live chat: 24/7/365 support on all plans (channel not named) |
| Incidents posted | 7 incidents posted on Front's status page, which covers all Front products and regions, in the 90 days to Oct 27, 2026; 1 marked major or critical by Front. Status page | 4 incidents posted on Text's status page, which covers all Text products and regions, in the 90 days to Oct 27, 2026; 1 marked major or critical by Text. Status page |
| Capterra score | 4.5 / 5 from 293 reviews | 4.6 / 5 from 1,729 reviews |
| Trustpilot score | 1.8 / 5 from 297 reviews | 2.1 / 5 from 10 reviews (few reviews) |
| Fit: Retail shop | 40 | 55 |
| Fit: Restaurant or café | 25 | 35 |
| Fit: Service business | 78 | 70 |
| Fit: Agency or studio | 88 | 68 |
| Fit: Trades or contractor | 45 | 40 |
| Fit: Online store | 75 | 85 |
| Why people pick it |
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| Where it falls short |
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| Visit Front | Visit Text (formerly LiveChat) |
Six-person prices are what a team of six would pay on the published plans; "Not listed" means those plans don't cover six. How we calculate prices
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