LiveAgent vs Front

Two customer support tools side by side. Prices are the starting plan a small business would pick, in USD.

Compare	LiveAgentQuality Unit	FrontFront
In one line	Help desk with email, chat, and calls from $15 an agent	Shared team inbox for email and chat, from $25 a seat
Starting price	From $15/person	From $25/person
Six-person team	$90/mo	$150/mo
Plans	Per agent, billed yearly: Small business $15 ($19 monthly); Medium $29 ($35, adds calls and IVR); Large $49 ($59, adds social and WhatsApp); Enterprise $69 ($85); 30-day trial, no card	Per seat, billed yearly: Starter $25 ($35 monthly, up to 10 seats); Professional $65 ($85, up to 50 seats, omnichannel); Enterprise $105 (yearly only); Copilot add-on $20/seat; 14-day trial
Pricing model	Free trial	Free trial
Free trial	30 days	14 days
Users	Per agent	Up to 10 on Starter
Integrations	Shopify, WooCommerce, Slack, Zapier, Mailchimp	Gmail, Outlook, Salesforce, HubSpot, Slack, Shopify
Team size	2–10 people · 11–50 people	2–10 people · 11–50 people
Available in	US · UK · CA · AU	US · UK · CA · AU
Phone support	None listed	Not looked up yet
Live chat	Plans not stated	Plans not stated
Support hours	Not published	Not published
Incidents posted	Quality Unit has a public status page. Status page	7 incidents posted on Front's status page, which covers all Front products and regions, in the 90 days to Oct 27, 2026; 1 marked major or critical by Front. Status page
Capterra score	4.7 / 5 from 1,789 reviews	4.5 / 5 from 293 reviews
Trustpilot score	4.6 / 5 from 620 reviews	1.8 / 5 from 297 reviews
Fit: Retail shop	55	40
Fit: Restaurant or café	40	25
Fit: Service business	72	78
Fit: Agency or studio	70	88
Fit: Trades or contractor	45	45
Fit: Online store	80	75
Why people pick it	Low price per agent Calls on mid-tier plans	Email-first team inbox Strong collaboration
Where it falls short	Dated interface Social channels cost extra on some plans	Priced per seat Starter limits channels
	Visit LiveAgent ↗	Visit Front ↗

Six-person prices are what a team of six would pay on the published plans; "Not listed" means those plans don't cover six. How we calculate prices