Crisp vs Front

Two customer support tools side by side. Prices are the starting plan a small business would pick, in USD.

Compare	CrispCrisp	FrontFront
In one line	Website chat and shared inbox at a flat price per workspace	Shared team inbox for email and chat, from $25 a seat
Starting price	Free for 2 users	From $25/person
Six-person team	Not listed	$150/mo
Plans	Free (2 seats); flat per workspace: Mini $45/mo (4 seats, shared email inbox); Essentials $95 (10 seats, WhatsApp, Instagram, SMS, knowledge base); Plus $295 (20 seats, ticketing); no per-conversation fees	Per seat, billed yearly: Starter $25 ($35 monthly, up to 10 seats); Professional $65 ($85, up to 50 seats, omnichannel); Enterprise $105 (yearly only); Copilot add-on $20/seat; 14-day trial
Pricing model	Free tier	Free trial
Free trial	14 days	14 days
Users	2 on free; 4 on Mini	Up to 10 on Starter
Integrations	Shopify, WooCommerce, WordPress, Slack, HubSpot, Stripe, Zapier	Gmail, Outlook, Salesforce, HubSpot, Slack, Shopify
Team size	Just me · 2–10 people · 11–50 people	2–10 people · 11–50 people
Available in	US · UK · CA · AU	US · UK · CA · AU
Phone support	None listed	Not looked up yet
Live chat	Plans not stated	Plans not stated
Support hours	Not published	Not published
Incidents posted	Crisp has a public status page. Status page	7 incidents posted on Front's status page, which covers all Front products and regions, in the 90 days to Oct 27, 2026; 1 marked major or critical by Front. Status page
Capterra score	4.6 / 5 from 148 reviews	4.5 / 5 from 293 reviews
Trustpilot score	1.9 / 5 from 56 reviews	1.8 / 5 from 297 reviews
Fit: Retail shop	60	40
Fit: Restaurant or café	45	25
Fit: Service business	70	78
Fit: Agency or studio	72	88
Fit: Trades or contractor	40	45
Fit: Online store	85	75
Why people pick it	Flat price per workspace, not per agent Free plan for 2 seats	Email-first team inbox Strong collaboration
Where it falls short	Big jump from $95 to $295 for ticketing Extra seats only on Plus	Priced per seat Starter limits channels
	Visit Crisp ↗	Visit Front ↗

Six-person prices are what a team of six would pay on the published plans; "Not listed" means those plans don't cover six. How we calculate prices