Gorgias vs Front

Two customer support tools side by side. Prices are the starting plan a small business would pick, in USD.

Compare	GorgiasGorgias	FrontFront
In one line	Helpdesk built around Shopify orders	Shared team inbox for email and chat, from $25 a seat
Starting price	From $10/mo	From $25/person
Six-person team	$50/mo	$150/mo
Plans	Starter $10/mo (50 tickets, 3 user seats, monthly only); Basic $50/mo (300 tickets, 500 user seats); Pro $300/mo (2,000 tickets, 500 seats); Advanced $750/mo (5,000 tickets, 500 seats), billed annually (monthly $60/$360/$900); extra tickets $0.36-0.40	Per seat, billed yearly: Starter $25 ($35 monthly, up to 10 seats); Professional $65 ($85, up to 50 seats, omnichannel); Enterprise $105 (yearly only); Copilot add-on $20/seat; 14-day trial
Pricing model	Paid	Free trial
Free trial	7 days	14 days
Users	3 on Starter; 500 from Basic	Up to 10 on Starter
Integrations	Shopify, BigCommerce, Klaviyo, Yotpo	Gmail, Outlook, Salesforce, HubSpot, Slack, Shopify
Team size	Just me · 2–10 people · 11–50 people	2–10 people · 11–50 people
Available in	US · UK · CA · AU	US · UK · CA · AU
Phone support	None listed	Not looked up yet
Live chat	None listed	Plans not stated
Support hours	Not published	Not published
Incidents posted	16 incidents posted on Gorgias's status page, which covers all Gorgias products and regions, in the 90 days to Oct 27, 2026; 11 marked major or critical by Gorgias. Status page	7 incidents posted on Front's status page, which covers all Front products and regions, in the 90 days to Oct 27, 2026; 1 marked major or critical by Front. Status page
Capterra score	4.6 / 5 from 135 reviews	4.5 / 5 from 293 reviews
Trustpilot score	2.0 / 5 from 153 reviews	1.8 / 5 from 297 reviews
Fit: Retail shop	50	40
Fit: Restaurant or café	10	25
Fit: Service business	20	78
Fit: Agency or studio	15	88
Fit: Trades or contractor	10	45
Fit: Online store	95	75
Why people pick it	Order data in the ticket Automations for common asks	Email-first team inbox Strong collaboration
Where it falls short	Ticket caps Only useful with a store	Priced per seat Starter limits channels
	Visit Gorgias ↗	Visit Front ↗

Six-person prices are what a team of six would pay on the published plans; "Not listed" means those plans don't cover six. How we calculate prices

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