Zendesk vs Front
Two customer support tools side by side. Prices are the starting plan a small business would pick, in USD.
Short version
Zendesk costs less for a six-person team.- Zendesk fits retail shop, online store.
Front fits service business, agency or studio.
| Compare | ZendeskZendesk | FrontFront |
|---|---|---|
| In one line | Full ticketing across email, chat, phone, and social | Shared team inbox for email and chat, from $25 a seat |
| Starting price | From $19/person | From $25/person |
| Six-person team | $114/mo | $150/mo |
| Plans | Support Team $19/agent/mo; Suite Team $55/agent/mo; Suite Professional $115/agent/mo, billed annually (monthly $25/$69/$149) | Per seat, billed yearly: Starter $25 ($35 monthly, up to 10 seats); Professional $65 ($85, up to 50 seats, omnichannel); Enterprise $105 (yearly only); Copilot add-on $20/seat; 14-day trial |
| Pricing model | Free trial | Free trial |
| Free trial | 14 days | 14 days |
| Users | Per agent | Up to 10 on Starter |
| Integrations | 1,500+ apps | Gmail, Outlook, Salesforce, HubSpot, Slack, Shopify |
| Team size | 11–50 people · 51–200 people | 2–10 people · 11–50 people |
| Available in | US · UK · CA · AU | US · UK · CA · AU |
| Phone support | Plans not stated (US) | Not looked up yet |
| Live chat | Plans not stated | Plans not stated |
| Support hours | Phone: 8am-6pm Eastern Time, Monday through Friday (excluding holidays) | Not published |
| Incidents posted | Zendesk has a public status page. Status page | 7 incidents posted on Front's status page, which covers all Front products and regions, in the 90 days to Oct 27, 2026; 1 marked major or critical by Front. Status page |
| Capterra score | 4.4 / 5 from 4,094 reviews | 4.5 / 5 from 293 reviews |
| Trustpilot score | 1.8 / 5 from 742 reviews | 1.8 / 5 from 297 reviews |
| Fit: Retail shop | 50 | 40 |
| Fit: Restaurant or café | 30 | 25 |
| Fit: Service business | 65 | 78 |
| Fit: Agency or studio | 60 | 88 |
| Fit: Trades or contractor | 40 | 45 |
| Fit: Online store | 85 | 75 |
| Why people pick it |
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| Where it falls short |
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| Visit Zendesk | Visit Front |
Six-person prices are what a team of six would pay on the published plans; "Not listed" means those plans don't cover six. How we calculate prices
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