Zoho Desk vs Textline

Two customer support tools side by side. Prices are the starting plan a small business would pick, in USD.

Compare	Zoho DeskZoho	TextlineTextline
In one line	Help desk with a free plan and $7 agents	Shared inbox for business texting, priced by quote
Starting price	From $7/person	Price by quote
Six-person team	$42/mo	Price by quote
Plans	Free for 3 agents; per agent, billed yearly: Express $7 (up to 5 agents); Standard $14; Professional $23 (phone); Enterprise $40 (live chat). Monthly $9/$20/$35/$50	No prices published; quoted by plan, agents and message credits. Essentials: 3 agents, at least 600 message credits/mo. Pro: 5 agents, at least 2,000 credits, Salesforce integration, priority support, customer success manager. Enterprise: custom. Add-on credits 3¢ each, bought ahead once per billing cycle; backup credits 4¢ each, auto-bought in blocks of at least 250; an MMS uses 3 credits. Local 10DLC numbers add a $15/mo campaign fee; toll-free numbers have none. Monthly or annual billing. Free account to start, no card
Pricing model	Free tier	Paid
Free trial	15 days	—
Users	3 on free; up to 5 on Express	3 agents on Essentials; 5 on Pro
Integrations	Zoho CRM, Google Workspace, Slack, Salesforce, Jira, Microsoft Teams, Zapier (Standard and up)	Zendesk, Salesforce, HubSpot, Help Scout, Freshdesk, Gorgias, Aircall, Slack, Zapier
Team size	2–10 people · 11–50 people	2–10 people · 11–50 people · 51–200 people
Available in	US · UK · CA · AU	US · CA
Phone support	Every paid plan	Plans not stated
Live chat	Professional and up	None listed
Support hours	Email: 24/7 (every paid plan) · Phone: 8 hours x 5 days (Classic); 24 hours x 5 days (Premium support plan); 24 hours x 7 days (Enterprise support plan) · Live chat: standard business hours (Classic); 24 hours on weekdays (Premium support plan)	Not published
Incidents posted	Zoho has a public status page. Status page	2 incidents posted on Textline's status page in the 90 days to Oct 27, 2026; 0 marked major or critical by Textline. Status page
Capterra score	4.5 / 5 from 2,216 reviews	Not listed
Fit: Retail shop	65	55
Fit: Restaurant or café	45	40
Fit: Service business	80	80
Fit: Agency or studio	78	50
Fit: Trades or contractor	55	75
Fit: Online store	82	65
Why people pick it	Free plan for 3 agents Express at $7 per agent billed yearly	Several agents texting customers from one number HIPAA-compatible on every plan
Where it falls short	Most integrations start on Standard Live chat only on Enterprise	No published prices Message credits and number fees on top
	Visit Zoho Desk ↗	Visit Textline ↗

Six-person prices are what a team of six would pay on the published plans; "Not listed" means those plans don't cover six. How we calculate prices

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