LiveAgent vs Text (formerly LiveChat)

Two customer support tools side by side. Prices are the starting plan a small business would pick, in USD.

Short version

  • LiveAgent costs less for a six-person team.
  • Text (formerly LiveChat): Polished chat widget.
CompareLiveAgentQuality UnitText (formerly LiveChat)Text
In one lineHelp desk with email, chat, and calls from $15 an agentWebsite live chat with AI replies, from $19 a user
Starting priceFrom $15/personFrom $19/person
Six-person team$90/mo$114/mo
PlansPer agent, billed yearly: Small business $15 ($19 monthly); Medium $29 ($35, adds calls and IVR); Large $49 ($59, adds social and WhatsApp); Enterprise $69 ($85); 30-day trial, no cardPer user, billed yearly: Essential $19 ($25 monthly, 10 AI resolutions/mo); Growth $79 ($99, 200 AI resolutions); Enterprise by quote; extra AI resolutions $49.50 per 50; 14-day trial, no card
Pricing modelFree trialFree trial
Free trial30 days14 days
UsersPer agentPer user
IntegrationsShopify, WooCommerce, Slack, Zapier, MailchimpShopify, WordPress, HubSpot, Salesforce, Zendesk
Team size2–10 people · 11–50 people2–10 people · 11–50 people
Available inUS · UK · CA · AUUS · UK · CA · AU
Phone supportNone listedNone listed
Live chatPlans not statedPlans not stated
Support hoursNot publishedLive chat: 24/7/365 support on all plans (channel not named)
Incidents postedQuality Unit has a public status page. Status page4 incidents posted on Text's status page, which covers all Text products and regions, in the 90 days to Oct 27, 2026; 1 marked major or critical by Text. Status page
Capterra score4.7 / 5 from 1,789 reviews4.6 / 5 from 1,729 reviews
Trustpilot score4.6 / 5 from 620 reviews2.1 / 5 from 10 reviews (few reviews)
Fit: Retail shop5555
Fit: Restaurant or café4035
Fit: Service business7270
Fit: Agency or studio7068
Fit: Trades or contractor4540
Fit: Online store8085
Why people pick it
  • Low price per agent
  • Calls on mid-tier plans
  • Polished chat widget
  • AI answers built in
Where it falls short
  • Dated interface
  • Social channels cost extra on some plans
  • AI resolutions capped
  • Pricey per user on Growth
Visit LiveAgent Visit Text (formerly LiveChat)

Six-person prices are what a team of six would pay on the published plans; "Not listed" means those plans don't cover six. How we calculate prices

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