Crisp vs Text (formerly LiveChat)

Two customer support tools side by side. Prices are the starting plan a small business would pick, in USD.

Short version

  • Crisp fits restaurant or café.
  • Text (formerly LiveChat): Polished chat widget.
CompareCrispCrispText (formerly LiveChat)Text
In one lineWebsite chat and shared inbox at a flat price per workspaceWebsite live chat with AI replies, from $19 a user
Starting priceFree for 2 usersFrom $19/person
Six-person teamNot listed$114/mo
PlansFree (2 seats); flat per workspace: Mini $45/mo (4 seats, shared email inbox); Essentials $95 (10 seats, WhatsApp, Instagram, SMS, knowledge base); Plus $295 (20 seats, ticketing); no per-conversation feesPer user, billed yearly: Essential $19 ($25 monthly, 10 AI resolutions/mo); Growth $79 ($99, 200 AI resolutions); Enterprise by quote; extra AI resolutions $49.50 per 50; 14-day trial, no card
Pricing modelFree tierFree trial
Free trial14 days14 days
Users2 on free; 4 on MiniPer user
IntegrationsShopify, WooCommerce, WordPress, Slack, HubSpot, Stripe, ZapierShopify, WordPress, HubSpot, Salesforce, Zendesk
Team sizeJust me · 2–10 people · 11–50 people2–10 people · 11–50 people
Available inUS · UK · CA · AUUS · UK · CA · AU
Phone supportNone listedNone listed
Live chatPlans not statedPlans not stated
Support hoursNot publishedLive chat: 24/7/365 support on all plans (channel not named)
Incidents postedCrisp has a public status page. Status page4 incidents posted on Text's status page, which covers all Text products and regions, in the 90 days to Oct 27, 2026; 1 marked major or critical by Text. Status page
Capterra score4.6 / 5 from 148 reviews4.6 / 5 from 1,729 reviews
Trustpilot score1.9 / 5 from 56 reviews2.1 / 5 from 10 reviews (few reviews)
Fit: Retail shop6055
Fit: Restaurant or café4535
Fit: Service business7070
Fit: Agency or studio7268
Fit: Trades or contractor4040
Fit: Online store8585
Why people pick it
  • Flat price per workspace, not per agent
  • Free plan for 2 seats
  • Polished chat widget
  • AI answers built in
Where it falls short
  • Big jump from $95 to $295 for ticketing
  • Extra seats only on Plus
  • AI resolutions capped
  • Pricey per user on Growth
Visit Crisp Visit Text (formerly LiveChat)

Six-person prices are what a team of six would pay on the published plans; "Not listed" means those plans don't cover six. How we calculate prices

More comparisons with Crisp or Text (formerly LiveChat)

Help Scout vs CrispHelp Scout vs Text (formerly LiveChat)Zendesk vs CrispZendesk vs Text (formerly LiveChat)Gorgias vs CrispGorgias vs Text (formerly LiveChat)Tidio vs CrispTidio vs Text (formerly LiveChat)Freshdesk vs CrispFreshdesk vs Text (formerly LiveChat)Freshservice vs CrispFreshservice vs Text (formerly LiveChat)Freshchat vs CrispFreshchat vs Text (formerly LiveChat)Landbot vs CrispLandbot vs Text (formerly LiveChat)Wati vs CrispWati vs Text (formerly LiveChat)Zoho Desk vs CrispZoho Desk vs Text (formerly LiveChat)Crisp vs LiveAgentCrisp vs tawk.toCrisp vs FrontCrisp vs TypewiseCrisp vs TextlineLiveAgent vs Text (formerly LiveChat)tawk.to vs Text (formerly LiveChat)Front vs Text (formerly LiveChat)Text (formerly LiveChat) vs TypewiseText (formerly LiveChat) vs Textline

Every customer support comparison