Zoho Desk vs Text (formerly LiveChat)
Two customer support tools side by side. Prices are the starting plan a small business would pick, in USD.
Short version
Zoho Desk costs less for a six-person team.- Zoho Desk fits retail shop, restaurant or café, service business, agency or studio, trades or contractor.
Text (formerly LiveChat): Polished chat widget.
| Compare | Zoho DeskZoho | Text (formerly LiveChat)Text |
|---|---|---|
| In one line | Help desk with a free plan and $7 agents | Website live chat with AI replies, from $19 a user |
| Starting price | From $7/person | From $19/person |
| Six-person team | $42/mo | $114/mo |
| Plans | Free for 3 agents; per agent, billed yearly: Express $7 (up to 5 agents); Standard $14; Professional $23 (phone); Enterprise $40 (live chat). Monthly $9/$20/$35/$50 | Per user, billed yearly: Essential $19 ($25 monthly, 10 AI resolutions/mo); Growth $79 ($99, 200 AI resolutions); Enterprise by quote; extra AI resolutions $49.50 per 50; 14-day trial, no card |
| Pricing model | Free tier | Free trial |
| Free trial | 15 days | 14 days |
| Users | 3 on free; up to 5 on Express | Per user |
| Integrations | Zoho CRM, Google Workspace, Slack, Salesforce, Jira, Microsoft Teams, Zapier (Standard and up) | Shopify, WordPress, HubSpot, Salesforce, Zendesk |
| Team size | 2–10 people · 11–50 people | 2–10 people · 11–50 people |
| Available in | US · UK · CA · AU | US · UK · CA · AU |
| Phone support | Every paid plan | None listed |
| Live chat | Professional and up | Plans not stated |
| Support hours | Email: 24/7 (every paid plan) · Phone: 8 hours x 5 days (Classic); 24 hours x 5 days (Premium support plan); 24 hours x 7 days (Enterprise support plan) · Live chat: standard business hours (Classic); 24 hours on weekdays (Premium support plan) | Live chat: 24/7/365 support on all plans (channel not named) |
| Incidents posted | Zoho has a public status page. Status page | 4 incidents posted on Text's status page, which covers all Text products and regions, in the 90 days to Oct 27, 2026; 1 marked major or critical by Text. Status page |
| Capterra score | 4.5 / 5 from 2,216 reviews | 4.6 / 5 from 1,729 reviews |
| Trustpilot score | Not listed | 2.1 / 5 from 10 reviews (few reviews) |
| Fit: Retail shop | 65 | 55 |
| Fit: Restaurant or café | 45 | 35 |
| Fit: Service business | 80 | 70 |
| Fit: Agency or studio | 78 | 68 |
| Fit: Trades or contractor | 55 | 40 |
| Fit: Online store | 82 | 85 |
| Why people pick it |
|
|
| Where it falls short |
|
|
| Visit Zoho Desk | Visit Text (formerly LiveChat) |
Six-person prices are what a team of six would pay on the published plans; "Not listed" means those plans don't cover six. How we calculate prices
More comparisons with Zoho Desk or Text (formerly LiveChat)
Help Scout vs Zoho DeskHelp Scout vs Text (formerly LiveChat)Zendesk vs Zoho DeskZendesk vs Text (formerly LiveChat)Gorgias vs Zoho DeskGorgias vs Text (formerly LiveChat)Tidio vs Zoho DeskTidio vs Text (formerly LiveChat)Freshdesk vs Zoho DeskFreshdesk vs Text (formerly LiveChat)Freshservice vs Zoho DeskFreshservice vs Text (formerly LiveChat)Freshchat vs Zoho DeskFreshchat vs Text (formerly LiveChat)Landbot vs Zoho DeskLandbot vs Text (formerly LiveChat)Wati vs Zoho DeskWati vs Text (formerly LiveChat)Zoho Desk vs CrispZoho Desk vs LiveAgentZoho Desk vs tawk.toZoho Desk vs FrontZoho Desk vs TypewiseZoho Desk vs TextlineCrisp vs Text (formerly LiveChat)LiveAgent vs Text (formerly LiveChat)tawk.to vs Text (formerly LiveChat)Front vs Text (formerly LiveChat)Text (formerly LiveChat) vs TypewiseText (formerly LiveChat) vs Textline