Freshservice vs Text (formerly LiveChat)

Two customer support tools side by side. Prices are the starting plan a small business would pick, in USD.

Compare	FreshserviceFreshworks	Text (formerly LiveChat)Text
In one line	IT help desk for your own staff's requests, not your customers	Website live chat with AI replies, from $19 a user
Starting price	From $19/person	From $19/person
Six-person team	$114/mo	$114/mo
Plans	Starter $19/agent/mo; Growth $49/agent/mo; Pro $99/agent/mo, billed annually ($29, $59 and $119 month to month); Enterprise by quote; Freddy AI Copilot $29/agent/mo extra	Per user, billed yearly: Essential $19 ($25 monthly, 10 AI resolutions/mo); Growth $79 ($99, 200 AI resolutions); Enterprise by quote; extra AI resolutions $49.50 per 50; 14-day trial, no card
Pricing model	Free trial	Free trial
Free trial	14 days	14 days
Users	Per agent	Per user
Integrations	Microsoft Teams, Slack, Workday, Freshworks Marketplace apps	Shopify, WordPress, HubSpot, Salesforce, Zendesk
Team size	11–50 people · 51–200 people	2–10 people · 11–50 people
Available in	US · UK · CA · AU	US · UK · CA · AU
Phone support	Plans not stated	None listed
Live chat	None listed	Plans not stated
Support hours	Not published	Live chat: 24/7/365 support on all plans (channel not named)
Incidents posted	Freshworks has a public status page. Status page	4 incidents posted on Text's status page, which covers all Text products and regions, in the 90 days to Oct 27, 2026; 1 marked major or critical by Text. Status page
Capterra score	Not listed	4.6 / 5 from 1,729 reviews
Trustpilot score	Not listed	2.1 / 5 from 10 reviews (few reviews)
Fit: Retail shop	15	55
Fit: Restaurant or café	10	35
Fit: Service business	35	70
Fit: Agency or studio	40	68
Fit: Trades or contractor	15	40
Fit: Online store	25	85
Why people pick it	Gives staff one place to ask for IT help instead of messaging whoever knows computers 14-day free trial	Polished chat widget AI answers built in
Where it falls short	Not for customer support SLAs and the service catalog start on Growth at $49 per agent	AI resolutions capped Pricey per user on Growth
	Visit Freshservice ↗	Visit Text (formerly LiveChat) ↗

Six-person prices are what a team of six would pay on the published plans; "Not listed" means those plans don't cover six. How we calculate prices

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