Freshservice vs Crisp

Two customer support tools side by side. Prices are the starting plan a small business would pick, in USD.

Compare	FreshserviceFreshworks	CrispCrisp
In one line	IT help desk for your own staff's requests, not your customers	Website chat and shared inbox at a flat price per workspace
Starting price	From $19/person	Free for 2 users
Six-person team	$114/mo	Not listed
Plans	Starter $19/agent/mo; Growth $49/agent/mo; Pro $99/agent/mo, billed annually ($29, $59 and $119 month to month); Enterprise by quote; Freddy AI Copilot $29/agent/mo extra	Free (2 seats); flat per workspace: Mini $45/mo (4 seats, shared email inbox); Essentials $95 (10 seats, WhatsApp, Instagram, SMS, knowledge base); Plus $295 (20 seats, ticketing); no per-conversation fees
Pricing model	Free trial	Free tier
Free trial	14 days	14 days
Users	Per agent	2 on free; 4 on Mini
Integrations	Microsoft Teams, Slack, Workday, Freshworks Marketplace apps	Shopify, WooCommerce, WordPress, Slack, HubSpot, Stripe, Zapier
Team size	11–50 people · 51–200 people	Just me · 2–10 people · 11–50 people
Available in	US · UK · CA · AU	US · UK · CA · AU
Phone support	Plans not stated	None listed
Live chat	None listed	Plans not stated
Support hours	Not published	Not published
Incidents posted	Freshworks has a public status page. Status page	Crisp has a public status page. Status page
Capterra score	Not listed	4.6 / 5 from 148 reviews
Trustpilot score	Not listed	1.9 / 5 from 56 reviews
Fit: Retail shop	15	60
Fit: Restaurant or café	10	45
Fit: Service business	35	70
Fit: Agency or studio	40	72
Fit: Trades or contractor	15	40
Fit: Online store	25	85
Why people pick it	Gives staff one place to ask for IT help instead of messaging whoever knows computers 14-day free trial	Flat price per workspace, not per agent Free plan for 2 seats
Where it falls short	Not for customer support SLAs and the service catalog start on Growth at $49 per agent	Big jump from $95 to $295 for ticketing Extra seats only on Plus
	Visit Freshservice ↗	Visit Crisp ↗

Six-person prices are what a team of six would pay on the published plans; "Not listed" means those plans don't cover six. How we calculate prices

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