Freshservice vs Zoho Desk

Two customer support tools side by side. Prices are the starting plan a small business would pick, in USD.

Short version

Zoho Desk costs less for a six-person team.
Zoho Desk fits retail shop, restaurant or café, service business, agency or studio, trades or contractor, online store.
Freshservice: Gives staff one place to ask for IT help instead of messaging whoever knows computers.

Compare	FreshserviceFreshworks	Zoho DeskZoho
In one line	IT help desk for your own staff's requests, not your customers	Help desk with a free plan and $7 agents
Starting price	From $19/person	From $7/person
Six-person team	$114/mo	$42/mo
Plans	Starter $19/agent/mo; Growth $49/agent/mo; Pro $99/agent/mo, billed annually ($29, $59 and $119 month to month); Enterprise by quote; Freddy AI Copilot $29/agent/mo extra	Free for 3 agents; per agent, billed yearly: Express $7 (up to 5 agents); Standard $14; Professional $23 (phone); Enterprise $40 (live chat). Monthly $9/$20/$35/$50
Pricing model	Free trial	Free tier
Free trial	14 days	15 days
Users	Per agent	3 on free; up to 5 on Express
Integrations	Microsoft Teams, Slack, Workday, Freshworks Marketplace apps	Zoho CRM, Google Workspace, Slack, Salesforce, Jira, Microsoft Teams, Zapier (Standard and up)
Team size	11–50 people · 51–200 people	2–10 people · 11–50 people
Available in	US · UK · CA · AU	US · UK · CA · AU
Phone support	Plans not stated	Every paid plan
Live chat	None listed	Professional and up
Support hours	Not published	Email: 24/7 (every paid plan) · Phone: 8 hours x 5 days (Classic); 24 hours x 5 days (Premium support plan); 24 hours x 7 days (Enterprise support plan) · Live chat: standard business hours (Classic); 24 hours on weekdays (Premium support plan)
Incidents posted	Freshworks has a public status page. Status page	Zoho has a public status page. Status page
Capterra score	Not listed	4.5 / 5 from 2,216 reviews
Fit: Retail shop	15	65
Fit: Restaurant or café	10	45
Fit: Service business	35	80
Fit: Agency or studio	40	78
Fit: Trades or contractor	15	55
Fit: Online store	25	82
Why people pick it	Gives staff one place to ask for IT help instead of messaging whoever knows computers 14-day free trial	Free plan for 3 agents Express at $7 per agent billed yearly
Where it falls short	Not for customer support SLAs and the service catalog start on Growth at $49 per agent	Most integrations start on Standard Live chat only on Enterprise
	Visit Freshservice	Visit Zoho Desk

Six-person prices are what a team of six would pay on the published plans; "Not listed" means those plans don't cover six. How we calculate prices

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Freshservice vs Zoho Desk

Short version

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