Freshservice vs LiveAgent

Two customer support tools side by side. Prices are the starting plan a small business would pick, in USD.

Short version

LiveAgent costs less for a six-person team.
LiveAgent fits retail shop, restaurant or café, service business, agency or studio, trades or contractor, online store.
Freshservice: Gives staff one place to ask for IT help instead of messaging whoever knows computers.

Compare	FreshserviceFreshworks	LiveAgentQuality Unit
In one line	IT help desk for your own staff's requests, not your customers	Help desk with email, chat, and calls from $15 an agent
Starting price	From $19/person	From $15/person
Six-person team	$114/mo	$90/mo
Plans	Starter $19/agent/mo; Growth $49/agent/mo; Pro $99/agent/mo, billed annually ($29, $59 and $119 month to month); Enterprise by quote; Freddy AI Copilot $29/agent/mo extra	Per agent, billed yearly: Small business $15 ($19 monthly); Medium $29 ($35, adds calls and IVR); Large $49 ($59, adds social and WhatsApp); Enterprise $69 ($85); 30-day trial, no card
Pricing model	Free trial	Free trial
Free trial	14 days	30 days
Users	Per agent	Per agent
Integrations	Microsoft Teams, Slack, Workday, Freshworks Marketplace apps	Shopify, WooCommerce, Slack, Zapier, Mailchimp
Team size	11–50 people · 51–200 people	2–10 people · 11–50 people
Available in	US · UK · CA · AU	US · UK · CA · AU
Phone support	Plans not stated	None listed
Live chat	None listed	Plans not stated
Support hours	Not published	Not published
Incidents posted	Freshworks has a public status page. Status page	Quality Unit has a public status page. Status page
Capterra score	Not listed	4.7 / 5 from 1,789 reviews
Trustpilot score	Not listed	4.6 / 5 from 620 reviews
Fit: Retail shop	15	55
Fit: Restaurant or café	10	40
Fit: Service business	35	72
Fit: Agency or studio	40	70
Fit: Trades or contractor	15	45
Fit: Online store	25	80
Why people pick it	Gives staff one place to ask for IT help instead of messaging whoever knows computers 14-day free trial	Low price per agent Calls on mid-tier plans
Where it falls short	Not for customer support SLAs and the service catalog start on Growth at $49 per agent	Dated interface Social channels cost extra on some plans
	Visit Freshservice	Visit LiveAgent

Six-person prices are what a team of six would pay on the published plans; "Not listed" means those plans don't cover six. How we calculate prices

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Freshservice vs LiveAgent

Short version

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