Zoho Desk vs Crisp

Two customer support tools side by side. Prices are the starting plan a small business would pick, in USD.

Short version

Zoho Desk fits service business, trades or contractor.
Crisp: Flat price per workspace, not per agent.

Compare	Zoho DeskZoho	CrispCrisp
In one line	Help desk with a free plan and $7 agents	Website chat and shared inbox at a flat price per workspace
Starting price	From $7/person	Free for 2 users
Six-person team	$42/mo	Not listed
Plans	Free for 3 agents; per agent, billed yearly: Express $7 (up to 5 agents); Standard $14; Professional $23 (phone); Enterprise $40 (live chat). Monthly $9/$20/$35/$50	Free (2 seats); flat per workspace: Mini $45/mo (4 seats, shared email inbox); Essentials $95 (10 seats, WhatsApp, Instagram, SMS, knowledge base); Plus $295 (20 seats, ticketing); no per-conversation fees
Pricing model	Free tier	Free tier
Free trial	15 days	14 days
Users	3 on free; up to 5 on Express	2 on free; 4 on Mini
Integrations	Zoho CRM, Google Workspace, Slack, Salesforce, Jira, Microsoft Teams, Zapier (Standard and up)	Shopify, WooCommerce, WordPress, Slack, HubSpot, Stripe, Zapier
Team size	2–10 people · 11–50 people	Just me · 2–10 people · 11–50 people
Available in	US · UK · CA · AU	US · UK · CA · AU
Phone support	Every paid plan	None listed
Live chat	Professional and up	Plans not stated
Support hours	Email: 24/7 (every paid plan) · Phone: 8 hours x 5 days (Classic); 24 hours x 5 days (Premium support plan); 24 hours x 7 days (Enterprise support plan) · Live chat: standard business hours (Classic); 24 hours on weekdays (Premium support plan)	Not published
Incidents posted	Zoho has a public status page. Status page	Crisp has a public status page. Status page
Capterra score	4.5 / 5 from 2,216 reviews	4.6 / 5 from 148 reviews
Trustpilot score	Not listed	1.9 / 5 from 56 reviews
Fit: Retail shop	65	60
Fit: Restaurant or café	45	45
Fit: Service business	80	70
Fit: Agency or studio	78	72
Fit: Trades or contractor	55	40
Fit: Online store	82	85
Why people pick it	Free plan for 3 agents Express at $7 per agent billed yearly	Flat price per workspace, not per agent Free plan for 2 seats
Where it falls short	Most integrations start on Standard Live chat only on Enterprise	Big jump from $95 to $295 for ticketing Extra seats only on Plus
	Visit Zoho Desk	Visit Crisp

Six-person prices are what a team of six would pay on the published plans; "Not listed" means those plans don't cover six. How we calculate prices

Zoho Desk vs Crisp

Short version

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