Crisp vs LiveAgent

Two customer support tools side by side. Prices are the starting plan a small business would pick, in USD.

Compare	CrispCrisp	LiveAgentQuality Unit
In one line	Website chat and shared inbox at a flat price per workspace	Help desk with email, chat, and calls from $15 an agent
Starting price	Free for 2 users	From $15/person
Six-person team	Not listed	$90/mo
Plans	Free (2 seats); flat per workspace: Mini $45/mo (4 seats, shared email inbox); Essentials $95 (10 seats, WhatsApp, Instagram, SMS, knowledge base); Plus $295 (20 seats, ticketing); no per-conversation fees	Per agent, billed yearly: Small business $15 ($19 monthly); Medium $29 ($35, adds calls and IVR); Large $49 ($59, adds social and WhatsApp); Enterprise $69 ($85); 30-day trial, no card
Pricing model	Free tier	Free trial
Free trial	14 days	30 days
Users	2 on free; 4 on Mini	Per agent
Integrations	Shopify, WooCommerce, WordPress, Slack, HubSpot, Stripe, Zapier	Shopify, WooCommerce, Slack, Zapier, Mailchimp
Team size	Just me · 2–10 people · 11–50 people	2–10 people · 11–50 people
Available in	US · UK · CA · AU	US · UK · CA · AU
Phone support	None listed	None listed
Live chat	Plans not stated	Plans not stated
Support hours	Not published	Not published
Incidents posted	Crisp has a public status page. Status page	Quality Unit has a public status page. Status page
Capterra score	4.6 / 5 from 148 reviews	4.7 / 5 from 1,789 reviews
Trustpilot score	1.9 / 5 from 56 reviews	4.6 / 5 from 620 reviews
Fit: Retail shop	60	55
Fit: Restaurant or café	45	40
Fit: Service business	70	72
Fit: Agency or studio	72	70
Fit: Trades or contractor	40	45
Fit: Online store	85	80
Why people pick it	Flat price per workspace, not per agent Free plan for 2 seats	Low price per agent Calls on mid-tier plans
Where it falls short	Big jump from $95 to $295 for ticketing Extra seats only on Plus	Dated interface Social channels cost extra on some plans
	Visit Crisp ↗	Visit LiveAgent ↗

Six-person prices are what a team of six would pay on the published plans; "Not listed" means those plans don't cover six. How we calculate prices