folk vs Keap

Two CRM tools side by side. Prices are the starting plan a small business would pick, in USD.

Compare	folkfolk	KeapKeap
In one line	Lightweight CRM that lives in your inbox and LinkedIn	CRM with email automation, invoices and payments, formerly Infusionsoft
Starting price	From $24/person	From $299/mo + $39/extra person
Six-person team	$144/mo	$455/mo
Plans	Per member, unlimited contacts. Standard $30/member/mo or $24 billed yearly (2,000 messages a member a month, 500 enrichments); Premium $60/mo or $48 billed yearly (deals, sequences, dashboards, API); Enterprise from $100/mo or $80 billed yearly. No free plan; 14-day trial with Premium features, no card. Card payment only	One plan with all features: $299/mo billed monthly, includes 2 users and 1,500 contacts; extra users $39/mo each; more contacts cost extra in tiers; required one-time implementation package $500 (listed down from $1,500); annual contracts exist but no annual price is published ($299 early termination fee); text marketing Tier 1 (500 texts, 100 minutes) included, higher tiers $24 to $279/mo, U.S. only; 14-day free trial, no card (25 emails, no payments or texts)
Pricing model	Free trial	Free trial
Free trial	14 days	14 days
Users	Per member	2 users included; extra users $39/mo each
Both connect to	No shared connections on record.
Also connects to	None in our catalog5,000+ listed by the vendor	Not looked up yet5,000+ listed by the vendor
Team size	Just me · 2–10 people	2–10 people · 11–50 people
Available in	US · UK · CA · AU	US · UK · CA · AU
Phone support	None listed	Every plan
Live chat	Every plan	Every plan
Support hours	Not published	Phone: Monday to Friday, 6am to 6pm Mountain Standard Time, UK line Monday to Saturday, 1pm to 2am London time, Australia line Monday to Saturday, 11pm to 12pm Sydney time · Live chat: 24/7 inside the Keap app
Incidents posted	Folk has a public status page. Status page	0 incidents posted on Keap's status page, which covers all Keap products and regions, in the 90 days to Oct 27, 2026. Status page
Fit: Retail shop	25	35
Fit: Restaurant or café	15	15
Fit: Service business	65	80
Fit: Agency or studio	78	65
Fit: Trades or contractor	35	50
Fit: Online store	30	55
Why people pick it	Works from your inbox and LinkedIn Unlimited contacts	Email, automation, pipeline, invoices and payments in one plan 24/7 chat, U.S. phone support and a success manager included
Where it falls short	No free plan Deals and reports need Premium	$299/mo for 2 users plus a required $500 setup package Texting and Keap's own payments are U.S. only
	Visit folk ↗	Visit Keap ↗

Six-person prices are what a team of six would pay on the published plans; "Not listed" means those plans don't cover six. How we calculate prices

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