Reply.io vs folk
Two CRM tools side by side. Prices are the starting plan a small business would pick, in USD.
Short version
folk costs less for a six-person team.- folk fits retail shop, restaurant or café, service business.
Reply.io suits teams past ten people.
| Compare | Reply.ioReply.io | folkfolk |
|---|---|---|
| In one line | Multichannel sales sequences with AI drafting | Lightweight CRM that lives in your inbox and LinkedIn |
| Starting price | From $49/person | From $24/person |
| Six-person team | $294/mo | $144/mo |
| Plans | Email Volume $49/user/mo billed yearly ($59 monthly) at 1,000 active contacts; Multichannel $89/user/mo yearly ($99 monthly); AI SDR from $500/mo; 14-day trial | Per member, unlimited contacts. Standard $30/member/mo or $24 billed yearly (2,000 messages a member a month, 500 enrichments); Premium $60/mo or $48 billed yearly (deals, sequences, dashboards, API); Enterprise from $100/mo or $80 billed yearly. No free plan; 14-day trial with Premium features, no card. Card payment only |
| Pricing model | Free trial | Free trial |
| Free trial | 14 days | 14 days |
| Users | Per user | Per member |
| Both connect to | No shared connections on record. | |
| Also connects to | None in our catalog | None in our catalog5,000+ listed by the vendor |
| Team size | 2–10 people · 11–50 people | Just me · 2–10 people |
| Available in | US · UK · CA · AU | US · UK · CA · AU |
| Phone support | Not looked up yet | None listed |
| Live chat | Not looked up yet | Every plan |
| Support hours | Not published | Not published |
| Incidents posted | We found no public status page for Reply.io. | Folk has a public status page. Status page |
| Capterra score | 4.6 / 5 from 95 reviews | Not listed |
| Trustpilot score | 4.6 / 5 from 266 reviews | Not listed |
| Fit: Retail shop | 5 | 25 |
| Fit: Restaurant or café | 5 | 15 |
| Fit: Service business | 55 | 65 |
| Fit: Agency or studio | 85 | 78 |
| Fit: Trades or contractor | 30 | 35 |
| Fit: Online store | 25 | 30 |
| Why people pick it |
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| Where it falls short |
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| Visit Reply.io | Visit folk | |
Six-person prices are what a team of six would pay on the published plans; "Not listed" means those plans don't cover six. How we calculate prices
Reply.io and folk: partner links. We may earn a commission; it never affects rankings.
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