Zoho Desk vs LiveAgent

Two customer support tools side by side. Prices are the starting plan a small business would pick, in USD.

Short version

Zoho Desk costs less for a six-person team.
Zoho Desk fits retail shop, trades or contractor.
LiveAgent: Low price per agent.

Compare	Zoho DeskZoho	LiveAgentQuality Unit
In one line	Help desk with a free plan and $7 agents	Help desk with email, chat, and calls from $15 an agent
Starting price	From $7/person	From $15/person
Six-person team	$42/mo	$90/mo
Plans	Free for 3 agents; per agent, billed yearly: Express $7 (up to 5 agents); Standard $14; Professional $23 (phone); Enterprise $40 (live chat). Monthly $9/$20/$35/$50	Per agent, billed yearly: Small business $15 ($19 monthly); Medium $29 ($35, adds calls and IVR); Large $49 ($59, adds social and WhatsApp); Enterprise $69 ($85); 30-day trial, no card
Pricing model	Free tier	Free trial
Free trial	15 days	30 days
Users	3 on free; up to 5 on Express	Per agent
Integrations	Zoho CRM, Google Workspace, Slack, Salesforce, Jira, Microsoft Teams, Zapier (Standard and up)	Shopify, WooCommerce, Slack, Zapier, Mailchimp
Team size	2–10 people · 11–50 people	2–10 people · 11–50 people
Available in	US · UK · CA · AU	US · UK · CA · AU
Phone support	Every paid plan	None listed
Live chat	Professional and up	Plans not stated
Support hours	Email: 24/7 (every paid plan) · Phone: 8 hours x 5 days (Classic); 24 hours x 5 days (Premium support plan); 24 hours x 7 days (Enterprise support plan) · Live chat: standard business hours (Classic); 24 hours on weekdays (Premium support plan)	Not published
Incidents posted	Zoho has a public status page. Status page	Quality Unit has a public status page. Status page
Capterra score	4.5 / 5 from 2,216 reviews	4.7 / 5 from 1,789 reviews
Trustpilot score	Not listed	4.6 / 5 from 620 reviews
Fit: Retail shop	65	55
Fit: Restaurant or café	45	40
Fit: Service business	80	72
Fit: Agency or studio	78	70
Fit: Trades or contractor	55	45
Fit: Online store	82	80
Why people pick it	Free plan for 3 agents Express at $7 per agent billed yearly	Low price per agent Calls on mid-tier plans
Where it falls short	Most integrations start on Standard Live chat only on Enterprise	Dated interface Social channels cost extra on some plans
	Visit Zoho Desk	Visit LiveAgent

Six-person prices are what a team of six would pay on the published plans; "Not listed" means those plans don't cover six. How we calculate prices

Zoho Desk vs LiveAgent

Short version

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