Lusha vs Capsule CRM

Two CRM tools side by side. Prices are the starting plan a small business would pick, in USD.

Compare	LushaLusha	Capsule CRMCapsule
In one line	B2B phone numbers and emails from a browser extension	Plain contact and pipeline CRM with strong accounting links
Starting price	Free	From $18/person
Six-person team	$0/mo	$108/mo
Plans	Free (40 credits/mo); Starter $37.45/mo billed annually ($49.90 monthly; 1 seat, 400 credits/mo); Professional from $52.45/mo ($69.90 monthly; 2 seats); Premium $299.95/mo; Scale on request	Per user. Free (2 users, 250 contacts, 1 pipeline); Starter $22/user/mo or $18 billed yearly (30,000 contacts); Growth $40/mo or $36 billed yearly (automations, email sync, multiple pipelines); Advanced $60/mo or $54 billed yearly (120,000 contacts); Ultimate $75/mo or $72 billed yearly. Transpond email marketing add-on from $11/mo. 14-day free trial, no card
Pricing model	Free tier	Free tier
Free trial	—	14 days
Users	1 seat on Starter; 2 on Professional	Per user; free plan 2 users
Both connect to	No shared connections on record.
Also connects to	None in our catalog	Mailchimp100+ listed by the vendor
Team size	Just me · 2–10 people · 11–50 people	Just me · 2–10 people · 11–50 people
Available in	US · UK · CA · AU	US · UK · CA · AU
Phone support	None listed	None listed
Live chat	Plans not stated	None listed
Support hours	Not published	Not published
Incidents posted	2 incidents posted on Lusha's status page, which covers all Lusha products and regions, in the 90 days to Oct 27, 2026; 1 marked major or critical by Lusha. Status page	0 incidents posted on Capsule's status page in the 90 days to Oct 27, 2026. Status page
Capterra score	4.0 / 5 from 398 reviews	Not listed
Trustpilot score	1.2 / 5 from 782 reviews	Not listed
Fit: Retail shop	5	45
Fit: Restaurant or café	5	30
Fit: Service business	50	72
Fit: Agency or studio	80	62
Fit: Trades or contractor	25	60
Fit: Online store	20	45
Why people pick it	Easy Chrome extension Free credits to try	Direct accounting integrations Free plan for 2 users
Where it falls short	Credit model gets expensive Data accuracy varies by region	Automations need Growth No phone support
	Visit Lusha ↗	Visit Capsule CRM ↗

Six-person prices are what a team of six would pay on the published plans; "Not listed" means those plans don't cover six. How we calculate prices

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