Freshsales vs Capsule CRM

Two CRM tools side by side. Prices are the starting plan a small business would pick, in USD.

Compare	FreshsalesFreshworks	Capsule CRMCapsule
In one line	Freshworks' sales CRM with a free tier and built-in phone	Plain contact and pipeline CRM with strong accounting links
Starting price	From $9/person	From $18/person
Six-person team	$54/mo	$108/mo
Plans	Growth $9/user/mo; Pro $39/user/mo; Enterprise $59/user/mo, billed annually	Per user. Free (2 users, 250 contacts, 1 pipeline); Starter $22/user/mo or $18 billed yearly (30,000 contacts); Growth $40/mo or $36 billed yearly (automations, email sync, multiple pipelines); Advanced $60/mo or $54 billed yearly (120,000 contacts); Ultimate $75/mo or $72 billed yearly. Transpond email marketing add-on from $11/mo. 14-day free trial, no card
Pricing model	Free trial	Free tier
Free trial	21 days	14 days
Users	Per user	Per user; free plan 2 users
Both connect to	Mailchimp
Also connects to	Klaviyo	No others on record100+ listed by the vendor
Team size	Just me · 2–10 people · 11–50 people	Just me · 2–10 people · 11–50 people
Available in	US · UK · CA · AU	US · UK · CA · AU
Phone support	Plans not stated	None listed
Live chat	None listed	None listed
Support hours	Not published	Not published
Incidents posted	Freshworks has a public status page. Status page	0 incidents posted on Capsule's status page in the 90 days to Oct 27, 2026. Status page
Capterra score	4.5 / 5 from 623 reviews	Not listed
Fit: Retail shop	30	45
Fit: Restaurant or café	15	30
Fit: Service business	80	72
Fit: Agency or studio	82	62
Fit: Trades or contractor	60	60
Fit: Online store	50	45
Why people pick it	Low entry price per user Phone and email in one place	Direct accounting integrations Free plan for 2 users
Where it falls short	Reports are thin on lower tiers Many features need Pro	Automations need Growth No phone support
	Visit Freshsales ↗	Visit Capsule CRM ↗

Six-person prices are what a team of six would pay on the published plans; "Not listed" means those plans don't cover six. How we calculate prices

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