Instantly vs Capsule CRM

Two CRM tools side by side. Prices are the starting plan a small business would pick, in USD.

Compare	InstantlyInstantly	Capsule CRMCapsule
In one line	Cold email at volume with inbox rotation and warm-up	Plain contact and pipeline CRM with strong accounting links
Starting price	From $37.60/mo	From $18/person
Six-person team	Not listed	$108/mo
Plans	Growth $37.60/mo billed annually ($47 monthly; unlimited email accounts, 5,000 emails/mo, 1 user: team members only on Hypergrowth); Hypergrowth $77.60/mo ($97 monthly); Light Speed $286.30/mo; lead database sold separately	Per user. Free (2 users, 250 contacts, 1 pipeline); Starter $22/user/mo or $18 billed yearly (30,000 contacts); Growth $40/mo or $36 billed yearly (automations, email sync, multiple pipelines); Advanced $60/mo or $54 billed yearly (120,000 contacts); Ultimate $75/mo or $72 billed yearly. Transpond email marketing add-on from $11/mo. 14-day free trial, no card
Pricing model	Paid	Free tier
Free trial	—	14 days
Users	Unlimited sending accounts	Per user; free plan 2 users
Both connect to	No shared connections on record.
Also connects to	None in our catalog	Mailchimp100+ listed by the vendor
Team size	Just me · 2–10 people · 11–50 people	Just me · 2–10 people · 11–50 people
Available in	US · UK · CA · AU	US · UK · CA · AU
Phone support	None listed	None listed
Live chat	Every paid plan; Hypergrowth and up	None listed
Support hours	Not published	Not published
Incidents posted	We found no public status page for Instantly.	0 incidents posted on Capsule's status page in the 90 days to Oct 27, 2026. Status page
Capterra score	See reviews on Capterra	Not listed
Trustpilot score	See reviews on Trustpilot	Not listed
Fit: Retail shop	5	45
Fit: Restaurant or café	5	30
Fit: Service business	55	72
Fit: Agency or studio	88	62
Fit: Trades or contractor	30	60
Fit: Online store	25	45
Why people pick it	Unlimited sending accounts on every plan Built-in warm-up	Direct accounting integrations Free plan for 2 users
Where it falls short	Only useful for cold outbound Lead data costs extra	Automations need Growth No phone support
	Visit Instantly ↗	Visit Capsule CRM ↗

Six-person prices are what a team of six would pay on the published plans; "Not listed" means those plans don't cover six. How we calculate prices

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