Capsule CRM vs Claap

Two CRM tools side by side. Prices are the starting plan a small business would pick, in USD.

Compare	Capsule CRMCapsule	Claaplempire
In one line	Plain contact and pipeline CRM with strong accounting links	Records sales calls and sends structured notes to your CRM
Starting price	From $18/person	From $32/person
Six-person team	$108/mo	$192/mo
Plans	Per user. Free (2 users, 250 contacts, 1 pipeline); Starter $22/user/mo or $18 billed yearly (30,000 contacts); Growth $40/mo or $36 billed yearly (automations, email sync, multiple pipelines); Advanced $60/mo or $54 billed yearly (120,000 contacts); Ultimate $75/mo or $72 billed yearly. Transpond email marketing add-on from $11/mo. 14-day free trial, no card	Per recording license; teammates who only watch use free Basic licenses in the same workspace. Basic free (10 videos per user, 300 min total, basic AI summary); billed yearly: Pro $32/license/mo ($40 monthly; unlimited recordings, 1,000 min/mo, 500 AI credits); Business $60/license/mo ($75 monthly; unlimited recording time, 1,000 AI credits, CRM auto-complete, coaching, Zapier); Enterprise custom (SSO, API, dedicated account manager); yearly saves 20%
Pricing model	Free tier	Free tier
Free trial	14 days	—
Users	Per user; free plan 2 users	Per recording license; free Basic for viewers
Both connect to	No shared connections on record.
Also connects to	Mailchimp100+ listed by the vendor	None in our catalog20+ listed by the vendor
Team size	Just me · 2–10 people · 11–50 people	Just me · 2–10 people · 11–50 people
Available in	US · UK · CA · AU	US · UK · CA · AU
Phone support	None listed	None listed
Live chat	None listed	Every plan
Support hours	Not published	Not published
Incidents posted	0 incidents posted on Capsule's status page in the 90 days to Oct 27, 2026. Status page	We found no public status page for lempire.
Fit: Retail shop	45	5
Fit: Restaurant or café	30	5
Fit: Service business	72	50
Fit: Agency or studio	62	70
Fit: Trades or contractor	60	15
Fit: Online store	45	20
Why people pick it	Direct accounting integrations Free plan for 2 users	Fills CRM notes from recorded calls Free licenses for teammates who only watch
Where it falls short	Automations need Growth No phone support	CRM auto-complete and Zapier need Business at $60 Built for sales calls, little use outside sales
	Visit Capsule CRM ↗	Visit Claap ↗

Six-person prices are what a team of six would pay on the published plans; "Not listed" means those plans don't cover six. How we calculate prices

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