Reply.io vs Capsule CRM

Two CRM tools side by side. Prices are the starting plan a small business would pick, in USD.

Short version

  • Capsule CRM costs less for a six-person team.
  • Capsule CRM fits retail shop, restaurant or café, service business, trades or contractor, online store.
  • Reply.io fits agency or studio.
CompareReply.ioReply.ioCapsule CRMCapsule
In one lineMultichannel sales sequences with AI draftingPlain contact and pipeline CRM with strong accounting links
Starting priceFrom $49/personFrom $18/person
Six-person team$294/mo$108/mo
PlansEmail Volume $49/user/mo billed yearly ($59 monthly) at 1,000 active contacts; Multichannel $89/user/mo yearly ($99 monthly); AI SDR from $500/mo; 14-day trialPer user. Free (2 users, 250 contacts, 1 pipeline); Starter $22/user/mo or $18 billed yearly (30,000 contacts); Growth $40/mo or $36 billed yearly (automations, email sync, multiple pipelines); Advanced $60/mo or $54 billed yearly (120,000 contacts); Ultimate $75/mo or $72 billed yearly. Transpond email marketing add-on from $11/mo. 14-day free trial, no card
Pricing modelFree trialFree tier
Free trial14 days14 days
UsersPer userPer user; free plan 2 users
Both connect toNo shared connections on record.
Also connects toNone in our catalogMailchimp100+ listed by the vendor
Team size2–10 people · 11–50 peopleJust me · 2–10 people · 11–50 people
Available inUS · UK · CA · AUUS · UK · CA · AU
Phone supportNot looked up yetNone listed
Live chatNot looked up yetNone listed
Support hoursNot publishedNot published
Incidents postedWe found no public status page for Reply.io.0 incidents posted on Capsule's status page in the 90 days to Oct 27, 2026. Status page
Capterra score4.6 / 5 from 95 reviewsNot listed
Trustpilot score4.6 / 5 from 266 reviewsNot listed
Fit: Retail shop545
Fit: Restaurant or café530
Fit: Service business5572
Fit: Agency or studio8562
Fit: Trades or contractor3060
Fit: Online store2545
Why people pick it
  • Email, LinkedIn, and calls in one sequence
  • Agency workspace
  • Direct accounting integrations
  • Free plan for 2 users
Where it falls short
  • Pricing has many editions
  • Needs a separate CRM for the pipeline
  • Automations need Growth
  • No phone support
Visit Reply.io Visit Capsule CRM

Six-person prices are what a team of six would pay on the published plans; "Not listed" means those plans don't cover six. How we calculate prices

Reply.io and Capsule CRM: partner links. We may earn a commission; it never affects rankings.

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