Reply.io vs Claap

Two CRM tools side by side. Prices are the starting plan a small business would pick, in USD.

Compare	Reply.ioReply.io	Claaplempire
In one line	Multichannel sales sequences with AI drafting	Records sales calls and sends structured notes to your CRM
Starting price	From $49/person	From $32/person
Six-person team	$294/mo	$192/mo
Plans	Email Volume $49/user/mo billed yearly ($59 monthly) at 1,000 active contacts; Multichannel $89/user/mo yearly ($99 monthly); AI SDR from $500/mo; 14-day trial	Per recording license; teammates who only watch use free Basic licenses in the same workspace. Basic free (10 videos per user, 300 min total, basic AI summary); billed yearly: Pro $32/license/mo ($40 monthly; unlimited recordings, 1,000 min/mo, 500 AI credits); Business $60/license/mo ($75 monthly; unlimited recording time, 1,000 AI credits, CRM auto-complete, coaching, Zapier); Enterprise custom (SSO, API, dedicated account manager); yearly saves 20%
Pricing model	Free trial	Free tier
Free trial	14 days	—
Users	Per user	Per recording license; free Basic for viewers
Both connect to	No shared connections on record.
Also connects to	None in our catalog	None in our catalog20+ listed by the vendor
Team size	2–10 people · 11–50 people	Just me · 2–10 people · 11–50 people
Available in	US · UK · CA · AU	US · UK · CA · AU
Phone support	Not looked up yet	None listed
Live chat	Not looked up yet	Every plan
Support hours	Not published	Not published
Incidents posted	We found no public status page for Reply.io.	We found no public status page for lempire.
Capterra score	4.6 / 5 from 95 reviews	Not listed
Trustpilot score	4.6 / 5 from 266 reviews	Not listed
Fit: Retail shop	5	5
Fit: Restaurant or café	5	5
Fit: Service business	55	50
Fit: Agency or studio	85	70
Fit: Trades or contractor	30	15
Fit: Online store	25	20
Why people pick it	Email, LinkedIn, and calls in one sequence Agency workspace	Fills CRM notes from recorded calls Free licenses for teammates who only watch
Where it falls short	Pricing has many editions Needs a separate CRM for the pipeline	CRM auto-complete and Zapier need Business at $60 Built for sales calls, little use outside sales
	Visit Reply.io ↗	Visit Claap ↗

Six-person prices are what a team of six would pay on the published plans; "Not listed" means those plans don't cover six. How we calculate prices

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