HubSpot CRM vs Reply.io
Two CRM tools side by side. Prices are the starting plan a small business would pick, in USD.
Short version
HubSpot CRM costs less for a six-person team.- HubSpot CRM fits retail shop, restaurant or café, service business, trades or contractor, online store.
Reply.io: Email, LinkedIn, and calls in one sequence.
| Compare | HubSpot CRMHubSpot | Reply.ioReply.io |
|---|---|---|
| In one line | Free CRM that grows into a marketing suite | Multichannel sales sequences with AI drafting |
| Starting price | From $15/person | From $49/person |
| Six-person team | $90/mo | $294/mo |
| Plans | Free CRM; Starter Customer Platform $15/mo per seat | Email Volume $49/user/mo billed yearly ($59 monthly) at 1,000 active contacts; Multichannel $89/user/mo yearly ($99 monthly); AI SDR from $500/mo; 14-day trial |
| Pricing model | Free tier | Free trial |
| Free trial | — | 14 days |
| Users | Unlimited on free | Per user |
| Both connect to | No shared connections on record. | |
| Also connects to | Mailchimp, Campaign Monitor, Hello Bar, MailerLite, Constant Contact, ActiveCampaign, Omnisend1,500+ listed by the vendor | None in our catalog |
| Team size | Just me · 2–10 people · 11–50 people · 51–200 people | 2–10 people · 11–50 people |
| Available in | US · UK · CA · AU | US · UK · CA · AU |
| Phone support | Professional and up | Not looked up yet |
| Live chat | Starter and up | Not looked up yet |
| Support hours | Live chat: always on (whenever you need it) · Email: always on (whenever you need it) | Not published |
| Incidents posted | 11 incidents posted on HubSpot's status page, which covers all HubSpot products and regions, in the 90 days to Oct 27, 2026; 0 marked major or critical by HubSpot. Status page | We found no public status page for Reply.io. |
| Capterra score | 4.5 / 5 from 4,491 reviews | 4.6 / 5 from 95 reviews |
| Trustpilot score | Not listed | 4.6 / 5 from 266 reviews |
| Fit: Retail shop | 55 | 5 |
| Fit: Restaurant or café | 35 | 5 |
| Fit: Service business | 85 | 55 |
| Fit: Agency or studio | 92 | 85 |
| Fit: Trades or contractor | 60 | 30 |
| Fit: Online store | 75 | 25 |
| Why people pick it |
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| Where it falls short |
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| Visit HubSpot CRM | Visit Reply.io | |
Six-person prices are what a team of six would pay on the published plans; "Not listed" means those plans don't cover six. How we calculate prices
Reply.io: partner link. We may earn a commission; it never affects rankings.
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