Freshsales vs Reply.io

Two CRM tools side by side. Prices are the starting plan a small business would pick, in USD.

Compare	FreshsalesFreshworks	Reply.ioReply.io
In one line	Freshworks' sales CRM with a free tier and built-in phone	Multichannel sales sequences with AI drafting
Starting price	From $9/person	From $49/person
Six-person team	$54/mo	$294/mo
Plans	Growth $9/user/mo; Pro $39/user/mo; Enterprise $59/user/mo, billed annually	Email Volume $49/user/mo billed yearly ($59 monthly) at 1,000 active contacts; Multichannel $89/user/mo yearly ($99 monthly); AI SDR from $500/mo; 14-day trial
Pricing model	Free trial	Free trial
Free trial	21 days	14 days
Users	Per user	Per user
Both connect to	No shared connections on record.
Also connects to	Mailchimp, Klaviyo	None in our catalog
Team size	Just me · 2–10 people · 11–50 people	2–10 people · 11–50 people
Available in	US · UK · CA · AU	US · UK · CA · AU
Phone support	Plans not stated	Not looked up yet
Live chat	None listed	Not looked up yet
Support hours	Not published	Not published
Incidents posted	Freshworks has a public status page. Status page	We found no public status page for Reply.io.
Capterra score	4.5 / 5 from 623 reviews	4.6 / 5 from 95 reviews
Trustpilot score	Not listed	4.6 / 5 from 266 reviews
Fit: Retail shop	30	5
Fit: Restaurant or café	15	5
Fit: Service business	80	55
Fit: Agency or studio	82	85
Fit: Trades or contractor	60	30
Fit: Online store	50	25
Why people pick it	Low entry price per user Phone and email in one place	Email, LinkedIn, and calls in one sequence Agency workspace
Where it falls short	Reports are thin on lower tiers Many features need Pro	Pricing has many editions Needs a separate CRM for the pipeline
	Visit Freshsales ↗	Visit Reply.io ↗

Six-person prices are what a team of six would pay on the published plans; "Not listed" means those plans don't cover six. How we calculate prices

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