Close vs Reply.io
Two CRM tools side by side. Prices are the starting plan a small business would pick, in USD.
Short version
Close costs less for a six-person team.- Close fits retail shop, service business, trades or contractor, online store.
Reply.io: Email, LinkedIn, and calls in one sequence.
| Compare | CloseClose | Reply.ioReply.io |
|---|---|---|
| In one line | CRM with calling, SMS, and email sequences built in | Multichannel sales sequences with AI drafting |
| Starting price | From $35/person | From $49/person |
| Six-person team | $210/mo | $294/mo |
| Plans | Solo $9/user/mo (1 user); Essentials $35/user/mo; Growth $99/user/mo; Scale $139/user/mo, billed annually (monthly $19/$49/$109/$149) | Email Volume $49/user/mo billed yearly ($59 monthly) at 1,000 active contacts; Multichannel $89/user/mo yearly ($99 monthly); AI SDR from $500/mo; 14-day trial |
| Pricing model | Free trial | Free trial |
| Free trial | 14 days | 14 days |
| Users | Per user | Per user |
| Both connect to | No shared connections on record. | |
| Also connects to | None in our catalog100+ listed by the vendor | None in our catalog |
| Team size | 2–10 people · 11–50 people | 2–10 people · 11–50 people |
| Available in | US · UK · CA · AU | US · UK · CA · AU |
| Phone support | None listed | Not looked up yet |
| Live chat | None listed | Not looked up yet |
| Support hours | Not published | Not published |
| Incidents posted | 3 incidents posted on Close's status page in the 90 days to Oct 27, 2026; 3 marked major or critical by Close. Status page | We found no public status page for Reply.io. |
| Capterra score | 4.7 / 5 from 164 reviews | 4.6 / 5 from 95 reviews |
| Trustpilot score | 4.5 / 5 from 75 reviews | 4.6 / 5 from 266 reviews |
| Fit: Retail shop | 20 | 5 |
| Fit: Restaurant or café | 10 | 5 |
| Fit: Service business | 80 | 55 |
| Fit: Agency or studio | 90 | 85 |
| Fit: Trades or contractor | 55 | 30 |
| Fit: Online store | 40 | 25 |
| Why people pick it |
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| Where it falls short |
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| Visit Close | Visit Reply.io | |
Six-person prices are what a team of six would pay on the published plans; "Not listed" means those plans don't cover six. How we calculate prices
Close and Reply.io: partner links. We may earn a commission; it never affects rankings.
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