Instantly vs Reply.io

Two CRM tools side by side. Prices are the starting plan a small business would pick, in USD.

Compare	InstantlyInstantly	Reply.ioReply.io
In one line	Cold email at volume with inbox rotation and warm-up	Multichannel sales sequences with AI drafting
Starting price	From $37.60/mo	From $49/person
Six-person team	Not listed	$294/mo
Plans	Growth $37.60/mo billed annually ($47 monthly; unlimited email accounts, 5,000 emails/mo, 1 user: team members only on Hypergrowth); Hypergrowth $77.60/mo ($97 monthly); Light Speed $286.30/mo; lead database sold separately	Email Volume $49/user/mo billed yearly ($59 monthly) at 1,000 active contacts; Multichannel $89/user/mo yearly ($99 monthly); AI SDR from $500/mo; 14-day trial
Pricing model	Paid	Free trial
Free trial	—	14 days
Users	Unlimited sending accounts	Per user
Both connect to	No shared connections on record.
Also connects to	None in our catalog	None in our catalog
Team size	Just me · 2–10 people · 11–50 people	2–10 people · 11–50 people
Available in	US · UK · CA · AU	US · UK · CA · AU
Phone support	None listed	Not looked up yet
Live chat	Every paid plan; Hypergrowth and up	Not looked up yet
Support hours	Not published	Not published
Incidents posted	We found no public status page for Instantly.	We found no public status page for Reply.io.
Capterra score	See reviews on Capterra	4.6 / 5 from 95 reviews
Trustpilot score	See reviews on Trustpilot	4.6 / 5 from 266 reviews
Fit: Retail shop	5	5
Fit: Restaurant or café	5	5
Fit: Service business	55	55
Fit: Agency or studio	88	85
Fit: Trades or contractor	30	30
Fit: Online store	25	25
Why people pick it	Unlimited sending accounts on every plan Built-in warm-up	Email, LinkedIn, and calls in one sequence Agency workspace
Where it falls short	Only useful for cold outbound Lead data costs extra	Pricing has many editions Needs a separate CRM for the pipeline
	Visit Instantly ↗	Visit Reply.io ↗

Six-person prices are what a team of six would pay on the published plans; "Not listed" means those plans don't cover six. How we calculate prices

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