Pipedrive vs Reply.io
Two CRM tools side by side. Prices are the starting plan a small business would pick, in USD.
Short version
Pipedrive costs less for a six-person team.- Pipedrive fits retail shop, restaurant or café, service business, trades or contractor, online store.
Reply.io: Email, LinkedIn, and calls in one sequence.
| Compare | PipedrivePipedrive | Reply.ioReply.io |
|---|---|---|
| In one line | Sales pipeline CRM for small teams that close deals | Multichannel sales sequences with AI drafting |
| Starting price | From $14/person | From $49/person |
| Six-person team | $84/mo | $294/mo |
| Plans | Lite $14/mo per seat; Growth $39; Premium $59; Ultimate $79, billed annually | Email Volume $49/user/mo billed yearly ($59 monthly) at 1,000 active contacts; Multichannel $89/user/mo yearly ($99 monthly); AI SDR from $500/mo; 14-day trial |
| Pricing model | Free trial | Free trial |
| Free trial | 14 days | 14 days |
| Users | Per seat | Per user |
| Both connect to | No shared connections on record. | |
| Also connects to | Mailchimp, ActiveCampaign500+ listed by the vendor | None in our catalog |
| Team size | Just me · 2–10 people · 11–50 people | 2–10 people · 11–50 people |
| Available in | US · UK · CA · AU | US · UK · CA · AU |
| Phone support | Premium and up | Not looked up yet |
| Live chat | Every plan | Not looked up yet |
| Support hours | Live chat: 24/7 · Phone: Monday to Friday, 7:00 am to 11:00 pm (CET/CEST) (English), Extended hours, Monday to Friday, 7:00 am to 11:00 pm (CET/CEST) (Ultimate only) | Not published |
| Incidents posted | Pipedrive has a public status page. Status page | We found no public status page for Reply.io. |
| Capterra score | 4.5 / 5 from 3,064 reviews | 4.6 / 5 from 95 reviews |
| Trustpilot score | 4.4 / 5 from 3,470 reviews | 4.6 / 5 from 266 reviews |
| Fit: Retail shop | 30 | 5 |
| Fit: Restaurant or café | 15 | 5 |
| Fit: Service business | 80 | 55 |
| Fit: Agency or studio | 85 | 85 |
| Fit: Trades or contractor | 70 | 30 |
| Fit: Online store | 50 | 25 |
| Why people pick it |
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| Where it falls short |
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| Visit Pipedrive | Visit Reply.io | |
Six-person prices are what a team of six would pay on the published plans; "Not listed" means those plans don't cover six. How we calculate prices
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