Freshsales vs Claap

Two CRM tools side by side. Prices are the starting plan a small business would pick, in USD.

Short version

  • Freshsales costs less for a six-person team.
  • Freshsales fits retail shop, restaurant or café, service business, agency or studio, trades or contractor, online store.
  • Claap: Fills CRM notes from recorded calls.
CompareFreshsalesFreshworksClaaplempire
In one lineFreshworks' sales CRM with a free tier and built-in phoneRecords sales calls and sends structured notes to your CRM
Starting priceFrom $9/personFrom $32/person
Six-person team$54/mo$192/mo
PlansGrowth $9/user/mo; Pro $39/user/mo; Enterprise $59/user/mo, billed annuallyPer recording license; teammates who only watch use free Basic licenses in the same workspace. Basic free (10 videos per user, 300 min total, basic AI summary); billed yearly: Pro $32/license/mo ($40 monthly; unlimited recordings, 1,000 min/mo, 500 AI credits); Business $60/license/mo ($75 monthly; unlimited recording time, 1,000 AI credits, CRM auto-complete, coaching, Zapier); Enterprise custom (SSO, API, dedicated account manager); yearly saves 20%
Pricing modelFree trialFree tier
Free trial21 days—
UsersPer userPer recording license; free Basic for viewers
Both connect toNo shared connections on record.
Also connects toMailchimp, KlaviyoNone in our catalog20+ listed by the vendor
Team sizeJust me · 2–10 people · 11–50 peopleJust me · 2–10 people · 11–50 people
Available inUS · UK · CA · AUUS · UK · CA · AU
Phone supportPlans not statedNone listed
Live chatNone listedEvery plan
Support hoursNot publishedNot published
Incidents postedFreshworks has a public status page. Status pageWe found no public status page for lempire.
Capterra score4.5 / 5 from 623 reviewsNot listed
Fit: Retail shop305
Fit: Restaurant or café155
Fit: Service business8050
Fit: Agency or studio8270
Fit: Trades or contractor6015
Fit: Online store5020
Why people pick it
  • Low entry price per user
  • Phone and email in one place
  • Fills CRM notes from recorded calls
  • Free licenses for teammates who only watch
Where it falls short
  • Reports are thin on lower tiers
  • Many features need Pro
  • CRM auto-complete and Zapier need Business at $60
  • Built for sales calls, little use outside sales
Visit Freshsales Visit Claap

Six-person prices are what a team of six would pay on the published plans; "Not listed" means those plans don't cover six. How we calculate prices

Freshsales and Claap: partner links. We may earn a commission; it never affects rankings.

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