Close vs Freshsales

Two CRM tools side by side. Prices are the starting plan a small business would pick, in USD.

Short version

  • Freshsales costs less for a six-person team.
  • Freshsales fits retail shop, online store.
  • Close: Dialer and sequences included.
CompareCloseCloseFreshsalesFreshworks
In one lineCRM with calling, SMS, and email sequences built inFreshworks' sales CRM with a free tier and built-in phone
Starting priceFrom $35/personFrom $9/person
Six-person team$210/mo$54/mo
PlansSolo $9/user/mo (1 user); Essentials $35/user/mo; Growth $99/user/mo; Scale $139/user/mo, billed annually (monthly $19/$49/$109/$149)Growth $9/user/mo; Pro $39/user/mo; Enterprise $59/user/mo, billed annually
Pricing modelFree trialFree trial
Free trial14 days21 days
UsersPer userPer user
Both connect toNo shared connections on record.
Also connects toNone in our catalog100+ listed by the vendorMailchimp, Klaviyo
Team size2–10 people · 11–50 peopleJust me · 2–10 people · 11–50 people
Available inUS · UK · CA · AUUS · UK · CA · AU
Phone supportNone listedPlans not stated
Live chatNone listedNone listed
Support hoursNot publishedNot published
Incidents posted3 incidents posted on Close's status page in the 90 days to Oct 27, 2026; 3 marked major or critical by Close. Status pageFreshworks has a public status page. Status page
Capterra score4.7 / 5 from 164 reviews4.5 / 5 from 623 reviews
Trustpilot score4.5 / 5 from 75 reviewsNot listed
Fit: Retail shop2030
Fit: Restaurant or café1015
Fit: Service business8080
Fit: Agency or studio9082
Fit: Trades or contractor5560
Fit: Online store4050
Why people pick it
  • Dialer and sequences included
  • Fast, keyboard-friendly interface
  • Low entry price per user
  • Phone and email in one place
Where it falls short
  • Cheapest plan is one user only
  • Overkill if you do not sell by phone
  • Reports are thin on lower tiers
  • Many features need Pro
Visit Close Visit Freshsales

Six-person prices are what a team of six would pay on the published plans; "Not listed" means those plans don't cover six. How we calculate prices

Close and Freshsales: partner links. We may earn a commission; it never affects rankings.

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