Pipedrive vs Close
Two CRM tools side by side. Prices are the starting plan a small business would pick, in USD.
Short version
Pipedrive costs less for a six-person team.- Pipedrive fits retail shop, trades or contractor, online store.
Close: Dialer and sequences included.
| Compare | PipedrivePipedrive | CloseClose |
|---|---|---|
| In one line | Sales pipeline CRM for small teams that close deals | CRM with calling, SMS, and email sequences built in |
| Starting price | From $14/person | From $35/person |
| Six-person team | $84/mo | $210/mo |
| Plans | Lite $14/mo per seat; Growth $39; Premium $59; Ultimate $79, billed annually | Solo $9/user/mo (1 user); Essentials $35/user/mo; Growth $99/user/mo; Scale $139/user/mo, billed annually (monthly $19/$49/$109/$149) |
| Pricing model | Free trial | Free trial |
| Free trial | 14 days | 14 days |
| Users | Per seat | Per user |
| Both connect to | No shared connections on record. | |
| Also connects to | Mailchimp, ActiveCampaign500+ listed by the vendor | None in our catalog100+ listed by the vendor |
| Team size | Just me · 2–10 people · 11–50 people | 2–10 people · 11–50 people |
| Available in | US · UK · CA · AU | US · UK · CA · AU |
| Phone support | Premium and up | None listed |
| Live chat | Every plan | None listed |
| Support hours | Live chat: 24/7 · Phone: Monday to Friday, 7:00 am to 11:00 pm (CET/CEST) (English), Extended hours, Monday to Friday, 7:00 am to 11:00 pm (CET/CEST) (Ultimate only) | Not published |
| Incidents posted | Pipedrive has a public status page. Status page | 3 incidents posted on Close's status page in the 90 days to Oct 27, 2026; 3 marked major or critical by Close. Status page |
| Capterra score | 4.5 / 5 from 3,064 reviews | 4.7 / 5 from 164 reviews |
| Trustpilot score | 4.4 / 5 from 3,470 reviews | 4.5 / 5 from 75 reviews |
| Fit: Retail shop | 30 | 20 |
| Fit: Restaurant or café | 15 | 10 |
| Fit: Service business | 80 | 80 |
| Fit: Agency or studio | 85 | 90 |
| Fit: Trades or contractor | 70 | 55 |
| Fit: Online store | 50 | 40 |
| Why people pick it |
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| Where it falls short |
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| Visit Pipedrive | Visit Close | |
Six-person prices are what a team of six would pay on the published plans; "Not listed" means those plans don't cover six. How we calculate prices
Pipedrive and Close: partner links. We may earn a commission; it never affects rankings.
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