Freshsales vs Instantly
Two CRM tools side by side. Prices are the starting plan a small business would pick, in USD.
Short version
Freshsales fits retail shop, restaurant or café, service business, trades or contractor, online store.
Instantly: Unlimited sending accounts on every plan.
| Compare | FreshsalesFreshworks | InstantlyInstantly |
|---|---|---|
| In one line | Freshworks' sales CRM with a free tier and built-in phone | Cold email at volume with inbox rotation and warm-up |
| Starting price | From $9/person | From $37.60/mo |
| Six-person team | $54/mo | Not listed |
| Plans | Growth $9/user/mo; Pro $39/user/mo; Enterprise $59/user/mo, billed annually | Growth $37.60/mo billed annually ($47 monthly; unlimited email accounts, 5,000 emails/mo, 1 user: team members only on Hypergrowth); Hypergrowth $77.60/mo ($97 monthly); Light Speed $286.30/mo; lead database sold separately |
| Pricing model | Free trial | Paid |
| Free trial | 21 days | — |
| Users | Per user | Unlimited sending accounts |
| Both connect to | No shared connections on record. | |
| Also connects to | Mailchimp, Klaviyo | None in our catalog |
| Team size | Just me · 2–10 people · 11–50 people | Just me · 2–10 people · 11–50 people |
| Available in | US · UK · CA · AU | US · UK · CA · AU |
| Phone support | Plans not stated | None listed |
| Live chat | None listed | Every paid plan; Hypergrowth and up |
| Support hours | Not published | Not published |
| Incidents posted | Freshworks has a public status page. Status page | We found no public status page for Instantly. |
| Capterra score | 4.5 / 5 from 623 reviews | See reviews on Capterra |
| Trustpilot score | Not listed | See reviews on Trustpilot |
| Fit: Retail shop | 30 | 5 |
| Fit: Restaurant or café | 15 | 5 |
| Fit: Service business | 80 | 55 |
| Fit: Agency or studio | 82 | 88 |
| Fit: Trades or contractor | 60 | 30 |
| Fit: Online store | 50 | 25 |
| Why people pick it |
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| Where it falls short |
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| Visit Freshsales | Visit Instantly | |
Six-person prices are what a team of six would pay on the published plans; "Not listed" means those plans don't cover six. How we calculate prices
Freshsales and Instantly: partner links. We may earn a commission; it never affects rankings.
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