HubSpot CRM vs Freshsales

Two CRM tools side by side. Prices are the starting plan a small business would pick, in USD.

Short version

  • Freshsales costs less for a six-person team.
  • HubSpot CRM fits retail shop, restaurant or café, agency or studio, online store.
CompareHubSpot CRMHubSpotFreshsalesFreshworks
In one lineFree CRM that grows into a marketing suiteFreshworks' sales CRM with a free tier and built-in phone
Starting priceFrom $15/personFrom $9/person
Six-person team$90/mo$54/mo
PlansFree CRM; Starter Customer Platform $15/mo per seatGrowth $9/user/mo; Pro $39/user/mo; Enterprise $59/user/mo, billed annually
Pricing modelFree tierFree trial
Free trial—21 days
UsersUnlimited on freePer user
Both connect toMailchimp
Also connects toCampaign Monitor, Hello Bar, MailerLite, Constant Contact, ActiveCampaign, Omnisend1,500+ listed by the vendorKlaviyo
Team sizeJust me · 2–10 people · 11–50 people · 51–200 peopleJust me · 2–10 people · 11–50 people
Available inUS · UK · CA · AUUS · UK · CA · AU
Phone supportProfessional and upPlans not stated
Live chatStarter and upNone listed
Support hoursLive chat: always on (whenever you need it) · Email: always on (whenever you need it)Not published
Incidents posted11 incidents posted on HubSpot's status page, which covers all HubSpot products and regions, in the 90 days to Oct 27, 2026; 0 marked major or critical by HubSpot. Status pageFreshworks has a public status page. Status page
Capterra score4.5 / 5 from 4,491 reviews4.5 / 5 from 623 reviews
Fit: Retail shop5530
Fit: Restaurant or café3515
Fit: Service business8580
Fit: Agency or studio9282
Fit: Trades or contractor6060
Fit: Online store7550
Why people pick it
  • Free plan is real
  • Marketing and sales in one place
  • Low entry price per user
  • Phone and email in one place
Where it falls short
  • Paid tiers get expensive quickly
  • Reports are thin on lower tiers
  • Many features need Pro
Visit HubSpot CRM Visit Freshsales

Six-person prices are what a team of six would pay on the published plans; "Not listed" means those plans don't cover six. How we calculate prices

Freshsales: partner link. We may earn a commission; it never affects rankings.

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