Pipedrive vs Freshsales

Two CRM tools side by side. Prices are the starting plan a small business would pick, in USD.

Compare	PipedrivePipedrive	FreshsalesFreshworks
In one line	Sales pipeline CRM for small teams that close deals	Freshworks' sales CRM with a free tier and built-in phone
Starting price	From $14/person	From $9/person
Six-person team	$84/mo	$54/mo
Plans	Lite $14/mo per seat; Growth $39; Premium $59; Ultimate $79, billed annually	Growth $9/user/mo; Pro $39/user/mo; Enterprise $59/user/mo, billed annually
Pricing model	Free trial	Free trial
Free trial	14 days	21 days
Users	Per seat	Per user
Both connect to	Mailchimp
Also connects to	ActiveCampaign500+ listed by the vendor	Klaviyo
Team size	Just me · 2–10 people · 11–50 people	Just me · 2–10 people · 11–50 people
Available in	US · UK · CA · AU	US · UK · CA · AU
Phone support	Premium and up	Plans not stated
Live chat	Every plan	None listed
Support hours	Live chat: 24/7 · Phone: Monday to Friday, 7:00 am to 11:00 pm (CET/CEST) (English), Extended hours, Monday to Friday, 7:00 am to 11:00 pm (CET/CEST) (Ultimate only)	Not published
Incidents posted	Pipedrive has a public status page. Status page	Freshworks has a public status page. Status page
Capterra score	4.5 / 5 from 3,064 reviews	4.5 / 5 from 623 reviews
Trustpilot score	4.4 / 5 from 3,470 reviews	Not listed
Fit: Retail shop	30	30
Fit: Restaurant or café	15	15
Fit: Service business	80	80
Fit: Agency or studio	85	82
Fit: Trades or contractor	70	60
Fit: Online store	50	50
Why people pick it	Clear pipeline view Fair per-seat price	Low entry price per user Phone and email in one place
Where it falls short	Light on marketing features	Reports are thin on lower tiers Many features need Pro
	Visit Pipedrive ↗	Visit Freshsales ↗

Six-person prices are what a team of six would pay on the published plans; "Not listed" means those plans don't cover six. How we calculate prices

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